Airline Ticketing Executive

WNS IS HIRING FOR A TRAVEL AGENCY AIRLINE TICKETING ROLE!!

Company: WNS (Part of Capgemini)

Designation: Senior Associate
Location: Vikhroli, Mumbai

Experience: 1 to 5 Years
Shift: Rotational Shifts (24x7) with 2 rotational offs

Key Responsibilities

• Handle end-to-end airline reservations and ticketing requests for domestic and international travel.
• Process ticket issuance, reissuance, exchanges, refunds, voids, and cancellations.
• Manage voluntary and involuntary ticket changes as per airline fare rules and policies.
• Perform name corrections/name changes in accordance with airline guidelines.
• Create, modify, and service PNRs using Amadeus and Sabre GDS (Cryptic Version).
• Interpret fare rules, penalties, and exchange calculations accurately.
• Handle schedule changes, queue management, and disruption-related bookings.
• Ensure compliance with client, airline, and regulatory requirements.
• Deliver high-quality service while meeting productivity, quality, and SLA targets.
• Coordinate with airlines and internal stakeholders to resolve complex ticketing issues.

HR CHINMAYI PAWASKAR ([phone removed])

[email removed]