{"@context":"https://schema.org","@type":"JobPosting","title":"Airline Ticketing Executive","description":"

Handle inbound and outbound calls, emails, and chats related to airline reservations, ticketing, re-scheduling, cancellations, and baggage queries. • Provide accurate fare information, flight schedules, and ticket status. • Assist customers with booking issues, refunds, and travel-related support. • Work on Global Distribution Systems (GDS), primarily Amadeus, for reservations and ticketing. • Ensure high levels of customer satisfaction while adhering to quality and compliance guidelines. • Maintain accurate records of customer interactions and transactions. • Meet performance metrics such as AHT (Average Handling Time), FCR (First Call Resolution), and CSAT (Customer Satisfaction).Role & responsibilities

Preferred candidate profile

Graduation in any stream (mandatory). • Prior experience in the airline process/travel industry. • Knowledge of GDS (Amadeus, Galileo, Sabre, etc.) is an added advantage. • Excellent communication skills in English (verbal & written). • Strong problem-solving skills with a customer-first approach. • Flexibility to work rotational shifts, including weekends and holidays.

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