Airbnb Cohost

Role & Responsibilities

• Own the property. Take complete responsibility for its day-to-day performance, guest experience, and standards.
• Set a high bar. Maintain uncompromising standards for cleanliness, presentation, service, and operational execution.
• Protect the guest relationship. Turn good stays into repeat customers through consistent service and thoughtful communication.
• Solve problems, dont pass them on. Identify issues early, take action, and follow through until they are resolved.
• Run customer support with discipline. Respond quickly, communicate clearly, and handle difficult situations without losing composure.
• Own OTA performance. Manage listings, availability, guest communication, reviews, and overall presentation across OTA platforms.
• Build a culture of accountability. Ensure that commitments are followed through and that small problems never become recurring problems.
• Improve the system. Look beyond today's problem and continuously find ways to make the property operate better tomorrow.

The Person We Are Looking For

We are not looking for someone who simply does what they are told.

We are looking for someone who:

• Takes extreme ownership of their work.
• Notices what is wrong without needing to be told.
• Has high standards and is unwilling to accept mediocre execution.
• Can make decisions independently and stand behind them.
• Understands that hospitality is built through hundreds of small details done consistently well.
• Is calm under pressure and handles difficult guests professionally.
• Thinks in terms of outcomes, not activity.
• Wants to become exceptionally good at running operations.

Hospitality experience is useful. Ownership is essential.

Perks & Benefits

• Performance-based growth and incentives.
• Significant responsibility and autonomy.
• Opportunity to grow with a rapidly expanding hospitality business.
• Exposure to property operations, customer experience, revenue, and OTA management.
• Clear opportunity to take on larger properties and greater responsibility based on performance.

One-line version for the poster

We are looking for people who don't need to be chased. People who see a problem, own it, and fix it.