Air Operations Trainee

Air Operations Trainee

Company: BAI Infosolutions Private Limited – CoTrav

Location: Gurgaon (On-site)

Experience: 1-3 years

Industry: Travel & Hospitality | Corporate Travel Services

Employment Type: Full-time

Job Responsibilities

• Book domestic and international flight tickets using GDS software and other airline booking portals.
• Coordinate with airlines to obtain the best available fares for corporate and leisure travel.
• Process ticket bookings, cancellations, reissues, refunds, and itinerary modifications.
• Assist customers with flight schedules, fare details, baggage policies, and travel-related queries.
• Ensure accurate passenger information while issuing or modifying tickets.
• Maintain booking records and update customer details in the system.
• Coordinate with the Sales and Operations teams for timely execution of travel requests.
• Build and maintain professional relationships with airline partners and travel vendors.
• Support clients by providing timely assistance for ticketing and travel requirements.
• Stay updated with airline policies, fare rules, and travel regulations.
• Ensure high levels of accuracy, customer service, and adherence to company processes.

Requirements

• Bachelor's degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
• 1-3 years of experience in air ticketing, travel operations, or the travel industry. Freshers with relevant knowledge are encouraged to apply.
• Basic knowledge of GDS platforms (Amadeus, Galileo, or Sabre) & domestic and international airline ticketing procedures is a plus.
• Good communication and customer service skills.
• Ability to work in a fast-paced and team-oriented environment.
• Basic proficiency in Microsoft Excel and MS Office.
• Strong attention to detail and willingness to learn.
• Ability to manage multiple tasks efficiently and maintain accuracy under deadlines.

Why Join Us

• Kick-start your career with a leading corporate travel management company.
• Gain hands-on experience in domestic and international air ticketing.
• Learn and work with industry-standard GDS platforms and airline booking systems.
• Exposure to corporate travel operations and client servicing.
• Collaborative and supportive work environment with continuous learning opportunities.
• Structured training and mentorship from experienced travel professionals.
• Clear career growth opportunities based on performance and skill development.