Air & LCL Contract Management Specialist

Understands the customer tender, drafting requirements of Key clients
and performs/updates the tasks/steps in the system as illustrated
without any supervision. Performs audits of work performed by Team
member Sales.

Performs transactional activities/supports activities including service
information updates, surcharge updates, line creation and pricing in
MARS like to Key clients.
Performs system processing as per defined guidelines/standard operating
procedures.
Responds to all enquiries in a timely and accurate manner.
Highlights issues, if any, and requests corrective action from
supervisor.
Communicates with stakeholders regarding process issues if required.
Makes recommendations and suggestions on how to improve processes and
procedures.

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