Air Cargo Sales Manager

Role & responsibilities

• Generate new business for air export and import cargo movements.
• Develop and maintain relationships with freight forwarders, exporters, importers, CHA/customs brokers, airlines, GSAs, consolidators, and logistics companies.
• Identify prospective customers and develop new sales opportunities.
• Handle air freight sales, rate enquiries, quotations, negotiations, and customer follow-ups.
• Coordinate with airlines and GSAs for cargo space availability, pricing, booking, and shipment planning.
• Negotiate competitive freight rates with airlines and other service providers.
• Manage day-to-day air cargo operational activities and ensure timely shipment execution.
• Coordinate with customers, airport cargo terminals, CHA, transporters, airlines, and internal teams.
• Monitor shipment movement from booking, documentation, customs clearance, uplift, transit, and final delivery.
• Handle urgent, priority, project, and time-sensitive cargo requirements.
• Ensure proper preparation and coordination of AWB/HAWB/MAWB and other cargo documentation.
• Follow up on pending shipments, offloads, cargo discrepancies, delays, and operational issues.
• Maintain strong customer relationships and ensure high service standards.
• Develop business from existing customers through cross-selling and repeat business.
• Monitor market freight rates, airline capacity, routes, and competitor activities.
• Maintain sales pipeline, customer database, quotations, booking reports, and business development records.
• Coordinate payment and outstanding follow-ups with customers where required.
• Work towards assigned monthly and annual sales, revenue, tonnage, and profitability targets.

Preferred candidate profile

• Minimum 5+ years of relevant experience in Air Cargo, Freight Forwarding, Airline Cargo, GSA, Logistics, or related industry.
• Strong knowledge of Air Export and Import Freight Forwarding.
• Good understanding of airline cargo booking and airport cargo operations.
• Existing network of freight forwarders, exporters, importers, airlines, CHA/customs agents, and cargo industry contacts will be highly preferred.
• Demonstrated ability to generate new business and acquire customers.
• Strong negotiation and commercial skills.
• Good understanding of air freight pricing, routing, transit time, chargeable weight, and airline rates.
• Knowledge of AWB, HAWB, MAWB, customs documentation, and cargo handling procedures.
• Ability to independently manage both sales and operational coordination.