AIOps Transformation Leader

TCS is Hiring AIOps Transformation Leader

Location: Pan India

Experience: 12+

Job Requirements

• 12+ years in IT operations / SRE / service management, with proven experience leading AIOps or operations-transformation programmes at enterprise scale.

• Own and drive the end-to-end AIOps transformation roadmap and operating model, moving operations from reactive to predictive and proactive.

• Define the AIOps journey across data ingestion → event correlation → prediction → automation → self-healing.
• Establish AIOps policies, standards, guardrails and a governance forum that qualifies, prioritises and tracks automation/AIOps initiatives to measurable outcomes.
• Integrate AIOps with core ITSM processes — Incident, Problem, Change, Release and CMDB — and embed AI outputs into production workflows, not standalone tools.
• Drive observability strategy across metrics, logs, traces, events and service topology, with consistent telemetry standards and data quality.
• Lead adoption of agentic and automation-first ways of working — auto-triage, enrichment, noise reduction, predictive alerting, and automated remediation with human-in-the-loop guardrails.
• Target measurable improvements in MTTD, MTTR, incident volume, noise reduction, availability and cost efficiency.
• Partner with SRE, platform, data, security and business teams; drive value realisation, reporting and organisational change management.
• Ensure all automations are safe, observable, auditable, reversible and compliant with governance and access controls.

Key Responsibilities

• AIOps Operating Model & Transformation Leadership

• Predictive & Self-Healing Operations (ingestion→correlation→prediction→automation)

• Observability, Telemetry & Data Quality Strategy

• ITSM Integration & AIOps Governance Forum

• Value Realisation, Adoption & Change Management