AI Support Manager

Responsibilities

• Maintains application systems that are beyond the development stage and running in the daily operations of the firm.
• May have overall ownership of a product or app, gathering requirements, managing and prioritizing changes.
• Specializes in configuring and supporting applications (e.g. SaaS).
• Manages a team of Professionals, more senior level Support staff, larger group of off-shore/contract resources or some combination of these groups.
• May have supervisors reporting to them.
• Setting goals and objectives for team members for achievement of operational results.
• Handling problems that are sometimes difficult and moderately complex.
• Ensuring compliance policies, and procedures are understood and followed.

Qualifications

• University Degree and minimum 5 years prior relevant experience, or equivalent experience.
• Preferred: System architecture and integration
• Communication and stakeholder management skills
• Root cause analysis
• Product development management
• App development/programming
• Product technical, configuration, and administration knowledge
• Agile development
• Project management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.