AI Strategy & Operations

AI Strategy & Operations (AISO)

Location: Bangalore

About the Team

Navi's GenAI team is transforming how AI powers financial services in India. We are embedding advanced AI that directly impacts millions of users across Lending, Payments, Insurance, and Investments. As a cross-functional team of engineers, researchers, and product leaders, we work at the intersection of cutting-edge AI and real business problems—shipping fast, learning constantly, and scaling what works.

About the Role

The Associate Manager - AISO (AI Strategy & Operations) role is a position focused on executing prompt engineering, testing, and debugging tasks for AI powered applications. The role supports the development and maintenance of AI chatbots and automation use cases under guidance from senior team members.

Must Haves

● Strong written and verbal communication skills in English

● High attention to detail and quality

● Logical reasoning and structured thinking

● Ability to analyze text outputs and identify inconsistencies or logical gaps

● Strong problem-solving skills with a practical, solution-oriented mindset

● Ability to learn new tools, workflows, and AI concepts quickly

● Comfort working in ambiguous and iterative environments

● Bachelor's degree in any discipline (Preferred backgrounds: Economics, English, Psychology, Marketing, Social Sciences)

Preferred Skills

● Exposure to AI tools, chatbots, or LLM-based platforms

● Strong comprehension and critical analysis skills

● Ability to break down complex problems into structured evaluation scenarios

● Familiarity with structured documentation and reporting

What You'll Do

● Develop and iterate prompts for AI based applications.

● Test AI outputs across multiple scenarios, edge cases, and user journeys

● Identify prompt-level failures, hallucinations, and inconsistent behavior

● Analyze interaction logs and transcripts to improve bot accuracy

● Execute bulk testing using internal tools

● Document findings, improvements, and version updates clearly

● Collaborate with AI Scientists, Product Managers, and Engineers to implement improvements

What We Expect From You

● High ownership and a proactive approach to solving problems

● Strong written clarity and ability to reason through ambiguity

● Comfort with fast-changing environments and an agile mindset

● Curiosity about AI systems and how large language models behave

● Structured thinking under pressure

● A mindset of continuous improvement and learning

About Navi

We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!

To know more about us, our work, people, culture, values etc., check out navi.com/careers.

Our Culture

At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/careers/values-at-navi to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.