AI Solutions Engineer - Voice AI
GoKwik · Bengaluru · onsite · Posted 50d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands-from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement.
Today, GoKwik enables 15,000+ merchants globally, processes ~$2 billion in GMV, and continues to strengthen its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments-and bolstered by a $13M growth round in June 2025 (total funding: $68M)-GoKwik is scaling rapidly across India, the UK, Europe, and the US.
Why This Role Matters
Voice is a new surface on top of GoKwiks stack: the agent that picks up when a merchants customer calls. Every request that comes in is framed around one merchants problem. This roles job is to solve that problem and turn it into a pattern, so the next merchant is faster to onboard than the last. Prompt quality is not a formatting detail here - on a voice call, the prompt is most of what the customer experiences, so this role directly shapes call outcomes and merchant trust in the product.
What Youll Own
Prompt Engineering & Agent Behaviour
- Build and tune system prompts per merchant - structure the prompt, manage the variables inside it, control LLM behavior through instruction alone
- Write for voice, not chat: sentence length, Hinglish switching, and how the TTS engine reads punctuation all change how a prompt performs out loud
- Treat prompt hygiene as the main lever on call quality, not a downstream cleanup step
Merchant Solutioning & Pattern Design
- Take a merchants specific ask, stated or implicit, and design the conversation flow for it
- Abstract the one-off into a reusable prompt template once the flow works, through pattern recognition across merchants
- Resist starting with the integration just because it looks like the harder problem - the flow comes first, the generalization comes second
Data & Integration
- Wire up product data and discount-variable flows through Shopify and third-party REST APIs, so the agent is working from clean, reliable inputs
- Write light backend scripts for pre-processing: variable localization, price computation, and similar logic
- Treat data reliability as a call-quality problem, not a separate engineering concern - a well-written prompt on bad data still fails the call
Continuous Improvement
- Run test, listen, iterate as an ongoing loop, not a one-time deliverable
- Listen to live calls to find where the agent breaks, then fix the prompt or the data behind it
- Watch for the real risk: not that agents sound robotic, but that every merchant customization stays a one-off nobody can maintain, so the backlog grows faster than the team can close it
Who You Are
- 1-3 years of experience in a technical, product, or solutions role
- Technical background helps but is not required - what matters is fluency with prompting, comfort building with AI tools, and enough understanding of how data moves through an LLM-plus-voice pipeline to connect it to business context
- Strong prompting instincts: can structure a system prompt, manage variables inside it, and steer model behavior through instruction alone
- Comfortable with ambiguity and iteration - this is a build-as-you-go role, not a spec-and-execute one
Why GoKwik
At GoKwik, youll build one of the first voice AI products inside a fast-scaling eCommerce infrastructure company. Youll own agents end to end - prompt, data, and iteration - rather than handing pieces off to someone else. This role offers direct ownership of a new product surface, close contact with merchants, and the chance to set the pattern the rest of the team builds on.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
TestingloopContinuous improvementDownstreamRoboticsPattern recognitionBackendE-commercemanagementInfrastructure
About GoKwik
GoKwik
Software Product
75
employees
2020
6 years old
Delhi,NCT
India
₹20.7L PA avg
Avg at GoKwik
About
GoKwik is a data technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel.
Industries
Software ProductEmerging Technologies
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