AI Solution Lead

Role & responsibilities

• Act as single point of contact for AI initiatives across customer accounts, delivery teams, AI CoE and platform teams.
• Identify, assess and prioritize AI / GenAI / Agentic AI / AIOps use cases based on value, feasibility, data availability and operational impact.
• Convert business problems into AI solution themes, PoC scope, success criteria, high-level architecture and implementation roadmap.
• Develop AI solution concepts using approved platforms such as ELK AI, cloud AI services, LLM services, automation, observability, ITSM and enterprise data sources.
• Drive responsible AI, data privacy, governance, access control, auditability, explainability and compliance discussions.

Good-to-Have

• Understanding of IT infrastructure operations, monitoring, incident management, command center operations and production support models.
• Knowledge of ITIL processes, service management, SLA / KPI reporting and operational governance.
• Exposure to BMC Helix, Zabbix, ELK, ServiceNow, CMDB, PowerShell, Shell scripting, Ansible and automation platforms.
• Understanding of cloud platforms, APIs, data pipelines, vector databases and workflow orchestration tools.
• Strong communication, documentation, analytical capability, proactive ownership mindset