AI Product & Customer Success Associate

AI Product & Customer Success Associate/Manager

• Location: Bangalore, India | Work Mode: WFO / Hybrid
• Experience: 1–3 Years | Employment Type: Full-time
• Reports To: Founder / CEO
• Industry: SaaS / Healthcare / HealthTech preferred

About the Role

We are looking for a proactive and high-ownership AI Product & Customer Success Associate/Manager to work closely with the Founder/CEO. The role combines Customer Success, Account Management, and Founder's Office initiatives, with exposure to customers, product, sales, and business operations.

Key Responsibilities

• Manage customer onboarding, engagement, adoption, and ongoing relationships.
• Understand customer needs, resolve issues, and ensure timely follow-ups and closure.
• Track customer health, feedback, adoption, and retention opportunities.
• Work directly with the Founder/CEO on strategic and operational projects.
• Coordinate with Sales, Product, Engineering, and Operations teams.
• Support customer meetings, business reviews, reports, dashboards, and presentations.
• Identify process gaps and drive improvements in customer experience and operations.
• Take ownership of special projects and drive them from idea to execution.

Requirements

• 1–3 years of experience in Customer Success, Account Management, Business Operations, Founder's Office, Consulting, or Sales.
• Excellent communication, stakeholder management, and follow-up skills.
• Strong ownership, analytical, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced startup environment.
• Comfortable with Excel/Google Sheets, presentations, and CRM tools.
• SaaS/HealthTech experience is preferred but not mandatory.
• Bachelor's degree in a relevant field.

What We Offer

• Competitive compensation with performance-based incentives.
• Direct exposure to the Founder/CEO and senior leadership.
• Opportunity to work across Customer Success, Sales, Product, and Strategy.
• Strong learning and career growth opportunities in a high-growth healthcare SaaS company.