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    Job · 20014620

    Genesys logo

    AI Platform Engineer (Python, AWS)

    Genesys · Remote · remote · Posted 20d ago

    Undisclosed2–7 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Job Summary

    The AI Platform Engineer contributes hands-on execution for Genesyss enterprise AI tool ecosystem - including Claude, ChatGPT Enterprise, Cursor, Amazon Q, and internal platforms such as GEL. You help keep these tools available, secure, and well-integrated for thousands of internal users, working through established runbooks and processes while building the technical depth to take on broader ownership over time.

    You will work closely with senior engineers and the Manager, AI Enablement Automation on access governance, monitoring, and integration work, growing your platform engineering skills on a team building the tools that power AI adoption across the business.

    What You Will Do

    AI Platform Application Development

    • Design, develop, test, deploy, and operate Python-based services and automation supporting AI governance, security, privacy, and compliance requirements.
    • Build tooling for AI application inventory, platform onboarding, risk classification, access reviews, policy compliance, control testing, exception management, approval workflows, and audit-evidence collection.
    • Translate governance policies and security requirements into enforceable technical controls, automated checks, alerts, and measurable control outcomes.
    • Develop security and compliance checks for sensitive-data exposure, inappropriate access, policy violations, secrets leakage, unsafe tool use, and other AI-specific risks.
    • Partner with Security, Privacy, Legal, Compliance, and Internal Audit to define evidence requirements and automate recurring evidence collection and reporting.
    • Build AI-enabled internal applications and workflows using enterprise model APIs and SDKs, structured outputs, function or tool calling, prompt and configuration versioning, and human-in-the-loop approval patterns.
    • Implement model and workflow evaluations, regression tests, guardrails, fallback behavior, rate limits, timeout handling, and cost controls.
    • Build dashboards for platform health, license utilization, token and cost consumption, access posture, policy exceptions, security events, control effectiveness, and audit readiness.
    • Enable successful platform onboarding for internal customers and operationally support their success.

    AI Platform Operations Support

    • Monitor uptime and health across enterprise AI tools (Claude, ChatGPT Enterprise, Cursor etc.), following established runbooks to detect and escalate degradations, and assist with resolution alongside senior engineers.
    • Execute routine platform configuration changes and API version updates using documented change procedures, minimizing disruption to end users.
    • Maintain monitoring and alerting dashboards, flagging coverage gaps or false positives to senior engineers to keep runbooks accurate.

    Access Governance Execution

    • Administer day-to-day identity and access management tasks for the AI tool portfolio - provisioning, de-provisioning, and role assignments - following corporate security policy.
    • Support periodic access reviews and compile evidence for compliance reporting and internal audits.
    • Partner with Security and Compliance teams on routine data-handling and governance checks, escalating exceptions to senior team members.

    Integration Support Contribution

    • Build and maintain straightforward integrations between AI platforms and internal workflows (e.g., SSO connections, basic API connectors).
    • Serve as a point of contact for access, integration, and configuration issues, resolving routine cases and escalating complex ones.
    • Track usage and adoption metrics for assigned platform integrations, feeding accurate data into the teams reporting dashboards.

    What You Bring

    We encourage candidates who meet many, though not all, of the qualifications below to apply.

    Required Qualifications

    • 2+ years of experience in software engineering, platform engineering, IT operations, or DevOps, with some exposure to SaaS/AI tooling administration.
    • Strong proficiency in Python for production application and automation development, including REST services and clients, data processing, package management, type checking, automated testing, structured logging, exception handling, and secure configuration management.
    • Hands-on experience designing and integrating REST APIs, webhooks, and event-based workflows, including authentication, authorization, rate-limit handling, retries, schema validation, and API-version management.
    • Hands-on experience building AI-enabled applications or workflows using one or more enterprise model APIs or SDKs.
    • Understanding structured model outputs, function or tool calling, prompt/configuration versioning, human-in-the-loop controls, model evaluations, guardrails, and AI application observability.
    • Proficiency in SQL and experience designing data models, pipelines, queries, and dashboards for operational, security, compliance, cost, or usage reporting.
    • Experience with Git, pull requests, code review, automated testing, and CI/CD pipelines.
    • Working knowledge of identity and access management concepts (provisioning, role-based access, audit logging) for cloud-based platforms.


    Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    AutomationCode ReviewclaudeCI/CD Pipelinesapisautomated testingamazon web servicesclassificationauditsai governanceAzure ADAWS CloudWatchcloudAI ToolsCloud SecurityAdministrationApplication DevelopmentcomplianceAi PlatformMicrosoft AzureArtificial Intelligence

    About Genesys

    Genesys logo

    Genesys

    Software Product

    677

    employees

    1990

    36 years old

    Menlo Park, California

    United States

    About

    Genesys provides the AI-Powered Experience Orchestration platform that enables organizations to deliver superior customer and employee experiences.

    Industries

    Software ProductIT Services & Consulting

    Employee ratings

    97 reviews

    4.0/ 5

    Culture

    4.2

    Career growth

    3.5

    Work-life

    4.2

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    AI Platform Engineer (Python, AWS) · waiting for your command