AI Operations Sr. Manager

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

 

About the Role

ecoATM is investing in AI to transform how the finance, accounting, and operations organization works. The AI Operations Sr. Manager is a hands-on technologist and enabler who designs, builds, and scales AI-native workflows across the business — and teaches the team to use them confidently, starting with Claude Essentials . This person is fluent in Claude and other large language models, comfortable working across data platforms such as Oracle and Snowflake, and financially literate enough to translate accounting, reporting, modeling, and forecasting needs into reliable, well-controlled automation.  

The role begins in core finance and accounting and expands into operations — including kiosk cash reconciliation, inventory management, and fixed-asset / kiosk-fleet accounting — where high-volume, repeatable work offers substantial automation upside. It is a broad, high-impact role: part builder, part educator, part internal consultant. Success is measured in hours returned, faster cycle times, and better-informed decisions across the enterprise.  

What You Will Do

AI Enablement & Team Training  

Serve as the organization's go-to expert on applied AI for finance, accounting, and operations.

Own the rollout of Claude Essentials  across the team — deliver intro and advanced workflow training, office hours, and certification of core skills.

Build reusable prompt libraries, playbooks, and templates so AI use is consistent, effective, and easy to adopt.

Establish responsible-AI guardrails, review practices, and documentation so outputs are accurate, auditable, and control-compliant.  

Workflow Automation  

Identify high-value automation opportunities and build  Claude and other AI-native workflows  across close, AP, reconciliations, reporting, and audit support.

Reduce manual, rules-based effort while preserving data integrity and internal controls.  

Operations & Kiosk Finance (Expanding Scope)  

Extend AI-native workflows into  kiosk cash reconciliation  — automate cash reconciliation across a ~7,300-kiosk fleet (growing to ~8,000), surfacing variances and exceptions for review.

Support inventory management  — device and parts tracking, valuation, and shrink/variance analysis across the network.

Streamline fixed-asset and kiosk-fleet accounting  — additions, transfers, retirements, and depreciation across a large, distributed asset base.  

Modeling & Forecasting  

Support and enhance financial and operational modeling and forecasting with AI — scenario analysis, variance decomposition, and driver-based projections.

Improve the speed and quality of management reporting and analytics used by leadership.  

Broader Finance & Operations Impact  

Act as an internal consultant to Accounting, FP&A, Treasury, Tax, and Operations on where AI can add measurable value.

Track and report adoption, time savings, and ROI from deployed workflows.  

Credentials

Required  

5+ years in data/analytics, automation, or finance-technology roles with hands-on delivery.

Demonstrated expertise with LLM / generative-AI tools ( Claude  or equivalent), including prompt engineering and workflow design.

Strong SQL and experience with Snowflake ,  Oracle , or comparable enterprise data platforms.

Working knowledge of accounting and finance processes (close, reporting, AP, forecasting).

Proven ability to teach and up-skill non-technical business users.  

Preferred  

Programming/scripting (Python) and experience with automation frameworks or APIs.

Experience building forecasting/modeling solutions or BI dashboards.

Exposure to retail/operations data — cash reconciliation, inventory, or asset-fleet management  — a strong plus.

Background bridging finance and technology; understanding of internal controls, data governance, and audit requirements.  

What Success Looks Like in 6-12 Months

Roll out  Claude Essentials  and approved AI-native workflows so the majority of the finance/accounting team is actively using them.

Deliver several production workflows in core accounting with documented, verifiable time savings.

Launch at least one operations workflow (kiosk cash rec, inventory, or fixed assets) and stand up audit-ready guardrails and documentation.  

Business Travel (How much will you travel?)  

<10%  

Location (Where will you be working?)  

Remote

Pay Range (How much might you earn in your base salary?)

$175 to $200K 

This position is eligible for short-term and long-term incentives based on individual and company performance.

  Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer.  All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.