AI/ML/Gen AI Engineer
Ascendion · Hyderabad · onsite · Posted 55d ago
About a minute. You'll make an account on the way through.
About this role
- Lead the migration and extraction of enterprise knowledge assets from legacy knowledge management platforms such as Shelf into Microsoft Dynamics CRM.
- Extract, review, organize, and validate hundreds of procedural documents, step-by-step instructional content, screenshots, and related knowledge assets.
- Ensure migrated content maintains accuracy, consistency, traceability, and usability within the target knowledge platform.
- Identify content gaps, duplication, outdated information, and opportunities for consolidation during the migration process.
- Re-architect complex and dense procedural articles into concise, structured, and AI-ready knowledge formats.
- Optimize knowledge content for rapid ingestion and retrieval by Generative AI, conversational AI, agent-assist solutions, and contact center AI systems.
- Transform existing documentation into clear, modular, context-rich content that can be effectively consumed by both AI systems and live contact center agents.
- Apply AI-assisted techniques to improve content structure, categorization, metadata, discoverability, and consistency.
- Establish and maintain content standards and templates for AI-ready knowledge assets.
- Collaborate with technical, product, contact center, and business teams to support knowledge-layer integrations across:
- Microsoft Dynamics CRM
- Genesys
- Bland AI conversational agents
- Kresta agent-assist tools
- Ensure knowledge content is structured and maintained in a manner that supports downstream AI and agent-assist integrations.
- Partner with solution architects and engineering teams to identify content and integration requirements.
- Support testing and validation of knowledge content across CRM, conversational AI, and agent-assist platforms.
- Leverage advanced AI tools to accelerate content rewriting, summarization, categorization, tagging, classification, and structural optimization.
- Develop efficient AI-assisted workflows for processing and transforming large volumes of enterprise knowledge content.
- Evaluate AI-generated content for accuracy, completeness, consistency, and alignment with business requirements.
- Continuously identify opportunities to improve knowledge management processes through automation and AI.
- Maintain high standards for knowledge accuracy, usability, consistency, and governance.
- Establish content organization and taxonomy standards to improve searchability and AI retrieval.
- Work with subject matter experts to validate and approve transformed knowledge content.
- Track content quality and identify opportunities for continuous improvement.
Sourced from naukri
Skills
About Ascendion
Ascendion
IT Services & Consulting
3.3k+
employees
2022
4 years old
Basking Ridge, NJ
India
About
Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have a presence in 12 countries and 40+ global offices across North America, Europe, and APAC. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com.
Industries
Employee ratings
799 reviews
Culture
3.2
Career growth
2.7
Work-life
3.3
Employees rate it well for
Find them on