AI Integrations & Automation Engineer

Position Overview:

• We are seeking an

AI Integration & Automation Engineer to design and implement

intelligent automation workflows, API-driven integrations, and AI-powered solutions across enterprise applications and IT systems.

• This role will focus on building scalable, secure, and efficient automation frameworks that reduce manual effort and enable predictive, self-healing IT operations.

Key Responsibilities: Application & API Integrations:

• Develop and maintain

API-based integrations between enterprise platforms such as

Atlassian (Jira, Confluence), Freshservice, Workday, CRM systems, Genesys phone system , and other IT tools.

• Design

middleware and microservices for seamless data exchange and process orchestration.

Automation Workflows:

• Build

end-to-end automation workflows for IT operations, incident management, and business processes using

Power Automate, Python, Ansible, and RPA tools .

• Implement event-driven automation for real-time system responses and alerts.

AI-Driven Automation:

• implement

LLM-based solutions for intelligent ticket classification, automated knowledge base generation, and conversational IT support.

• Deploy

NLP-powered chatbots and virtual assistants for self-service IT and workflow automation.

• Integrate

AI/ML models for predictive analytics, anomaly detection, and proactive system optimisation.

• Utilise

cloud AI services (Azure AI, AWS AI) and MLOps pipelines for scalable

AI deployments .

System Optimisation & Monitoring:

• Ensure integrations and workflows are

secure, scalable, and resilient .

• Implement

observability and monitoring for automated processes and AI models.

Collaboration & Documentation:

• Work closely with IT, Applications, and Business teams to gather requirements and deliver solutions.
• Document integration architectures, automation workflows, and AI models for compliance and knowledge sharing.

Required Qualifications

• Bachelor's degree in computer science, IT, or related field.
• 6+ years of experience in application integration, automation engineering, and API development.
• Knowledgeable in Atlassian products, Freshservice, Workday, CRM tools, cloud services, Genesys phone system, and other IT systems.
• Strong proficiency in Python, REST APIs, JSON, and automation platforms.
• Hands-on experience with

LLMs (OpenAI, Gemini, Hugging Face, Anthropic) and AI/ML frameworks (TensorFlow, PyTorch)

• Knowledge of

IT security principles and compliance standards.