AI Engagement Manager

Who We Are

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

The Opportunity

Join our “DevOps for Content” revolution as we partner with global brands and agencies to transform their end-to-end creative workflows – from ideation to activation – to deliver AI-powered content services with speed, scale, and governance.

Through an AI-first experimentation approach and deep expertise in both first-party and third-party AI models, we develop new applications, platforms, and scalable patterns that unlock the GenAI-powered Content Supply Chain. We function as a continuous product innovation engine—feeding repeatable customer solutions straight into the product roadmap to accelerate product-led growth.

As an AI Engagement Manager, you're highly skilled at leading customer engagements – identifying and documenting business use cases, mapping them to solutions, and driving fast time to measurable value . You are a hands-on product owner and customer leader at heart with expertise and experience in business consulting, digital strategy, agile pod-based software development , enterprise software, AI/ML, cloud deployments, and data integration . If you thrive in start-up environments—scaling products from prototype to production, pushing innovative research into real-world use cases, and owning product & business outcomes—you’ll fit right in here!

What You'll Do:

Customer Leadership

Drive enterprise-scale creative and marketing operations transformations using Generative AI solutions as catalyst for organizational change

Establish trusted advisor relationships with key customer collaborators by demonstrating deep expertise in generative Al applications and digital strategy aligned to the customer’s business and objectives

Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.

Build trust, confidence, and advocacy for the project/program team

Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework

Product Leadership

Develop comprehensive GenAI and digital transformation strategies using generative Al technologies/first-party models and third-party models to solve complex business challenges for enterprise customers

Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization.

Facilitate workshops and strategic planning sessions to help customers identify high-impact opportunities for generative AI implementation

Design scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows

Create proof-of-concept implementations that demonstrate the transformative potential of first-party and third-party AI offerings

Value Realization and Adoption

Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing commitment for transformation initiatives

Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization

Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans.

What You Bring

4-10+ years experience (based on level) in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration.

Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at creating a culture of customer-centricity among your team and your extended ecosystem.

Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries

Have a product & human-centric approach – be the intersection among business, strategy, design, and technology.

Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content.

Knowledge of Adobe Experience Cloud solutions preferred

Prior experience as Director of Creative Studio, Operations or Agency is a plus.

Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools).

Ability to be adaptable and flexible as a product offering and GTM evolves

Exceptional communication skills with ability to translate technical concepts into business outcomes for executive audiences

Strong analytical thinking with experience in quantifying business impact of technology investments

Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with  Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your  Brains  for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion  Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

  About WPP

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  

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