AI Chat bot

Perform end-to-end functional and UX testing of chatbot, messaging, and voice solutions  Validate system responses against various user input variations for the same intent  Ensure logical and human-like interaction behaviour across conversational flows  Design and execute test scenarios covering multiple message variants  Test AWS Connect flows (voice, chat, routing, IVR scenarios)  Identify gaps in conversation design and suggest improvements  Collaborate with product, AI, and development teams  Report defects with clear steps, expected vs actual behaviour  Support regression, exploratory, and E2E testing

Must Have  Experience in chatbot / conversational AI / Gen AI testing  Experience in chatbot automation testing tools  Understanding of natural language variations and intent mapping  Hands-on or exposure to AWS Connect (voice/chat flows)  Experience with tools like Cyara (voice/chat testing)  Hands on experience in API Testing using postman, supertest API frameworks  Strong software engineering fundamentals, and proven experience in a number of programming languages.