AI Agent Operations Engineer

Act as incident commander leading response to incidents, owning proactive detection, and holding the rollback trigger during degraded releases. Run the daily proactive trend review, chair post-incident reviews. 1. Serve as incident commander for all incidents: run the bridge, enforce escalation clocks, own communications, and drive verify-and-close. 2. Run the daily proactive trend review to surface degradation before it alerts; maintain the watch list. 3. Execute and coordinate rollback decisions for degraded releases and invoke the contact-centre fallback where required. 4. Tune the safeguard set and alert thresholds; drive alert precision and noise-budget discipline. 5. Chair post-incident reviews and own corrective-action tracking and runbook updates. 6. Mentor members of the team when needed; own shift-handover standards. Category Essential for this role Good to have Education and Qualifications Bachelor s or Master s degree in Computer Science or a related field Work Experience - AI/ML operations exposure Non-Technical / Soft Skills - Management presentation