AI Agent Engineer

Location : Mumbai (1 position) , Chennai (2 positions)

Experience : 5+ years Blue Machines builds production Voice AI for India's largest enterprises — millions of live conversations in Hindi, Hinglish, and regional languages. You design, build, integrate, and debug the AI agent end-to-end. You are delivery for your agent, not a partner handing off to it.

You'll Own

• Conversation design, prompts, guardrails, and tool-calling logic
• Basic integrations (webhooks, CRM writes, callbacks) your agent depends on
• Debugging: given a bad call, prove whether it's prompt, platform, or data — not guess
• Evaluation and iteration: hallucination rate, completion rate, latency, cost
• Experiments on your own agent's funnel (opening line, retry cadence, sequencing) with a defined success metric
• Client-facing calls on your agent: explain what broke, what you're doing about it, and set realistic timelines

Must Have

• 5+ years of experience, with hands-on work shipping an LLM/AI feature real users touched — chatbot, RAG, or agent (voice a plus, not required)
• Can read a log or trace and reason whether an issue is prompt, platform, or data
• Comfortable pulling your own data in SQL, Sheets, or Python
• Fluent English and Hindi
• Willing to travel for client workshops and live-call reviews
• Comfortable in front of clients — can explain a technical issue in plain terms and manage expectations without becoming defensive

Good to Have

• Tamil, Telugu, Kannada, Malayalam, Marathi, or Gujarati
• BFSI/lending exposure

Non-Ideal Fit

• Ship-and-forget builders uninterested in monitoring or RCA
• Spec-writers who don't build

Process Screen → live take-home (build + deploy a working voice agent) → deep-dive on what you built → final conversation. The take-home is the real gate on voice-specific skill — not the resume.