AI Activation Strategist

About the Job

The mission of the AI Activation Strategist is to act as the primary architect and partner for clients, transforming business needs into functional AI-driven solutions within the Vendasta ecosystem. The incumbent of this role demonstrates a full-stack service mindset, deep AI fluency, and consultative communication skills, and will be responsible for end-to-end client scoping, workflow validation and setup, and post-delivery AI optimization. The successful candidate will also leverage AI technologies to streamline execution, identify insights, and drive innovation across their responsibilities.

Your Impact

As a AI Activation Strategist, you'll work with clients, Senior Specialists, and AI Workflow Architects to:

• Consult with clients to deeply understand their business objectives and identify opportunities for AI integration
• Act as the single point of contact for clients, eliminating internal hand-offs between departments
• Design tailored AI solutions based on available Vendasta AI technologies (e.g., Rep AI, Content AI)
• Set up and fine-tune AI tools behind the scenes so they run smoothly for the client
• Demo and showcase the finished AI solution to the client for final approval
• Train clients on the solution to ensure self-sufficiency and long-term adoption
• Partner with Senior Specialists or AI Workflow Architects on more complex, technical customizations
• Check in on performance over time and make adjustments to keep results strong
  

What You Bring to the Table

The ideal candidate is a strong communicator who can translate complex ideas into clear, practical value for small business clients. You're comfortable owning a client relationship end-to-endfrom initial scoping conversations through training and ongoing supportand you bring a consultative, service-first mindset to everything you do. You have 2+ years of experience in Client Success, Implementation, Technical Consulting, or a related field, preferably within a SaaS or technology environment. AI comfort is expectedyou should be excited to work with AI tools day-to-daybut deep technical expertise isn't required; we'll train you on the specifics. A Bachelor's degree in Business, Communications, Information Technology, or a related field is preferred.