AGM - SME - IP/MPLS

Role

SME IP

Job Level/ Designation M2/AGM

Function / Department SNOC/ IP/MPLS

Location Hyderabad/Pune

Job Purpose

• Fault management for Multivendor Multi technology IP network
• Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.
• Responsible for driving the Problem Management, Knowledge Management and KEDB
• Responsible for Vendor Governance of Cisco, Nokia, Juniper, IBM, Huawei, ECI, ZTE, HFCL, Arista, Ericsson, etc
• Ensure timely management escalations for all P1/Special incidents as per process and regular update
  
  

Key Result Areas/Accountabilities

• Manage, troubleshoot & restore faults across multi vendor multi technology IP networks
• Able to understand the overlying services Voice, Data and other services and their architecture
• Able to manage CEN, Core, NIBN ISP and CPE IP network
• Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K
  
  

Core Competencies, Knowledge, Experience Professional Qualifications

• Candidate must possess engineering Bachelor's Degree, Post Graduate Diploma, Professional Degree in Information
  
  

Technology or equivalent

• Must have foundation qualification in ITIL V3
• Able to handle multiple outages at same time with coordination with relevant stakeholders
• Strong interpersonal & verbal communications with good written skills.
• Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused
• Able to take responsibility and motivate team members in difficult or stressful situations
• Should understand industry standard process and framework like ITIL & ISO.
• Should be able to improve and implement the current INM process
• Familiar with ISO 27001 & the process of ISO 20000 audit and compliance
• Always follow HSW rules
  
  

Must have technical / professional qualifications

• B.E (Electronics & Telecommunication)
• CCNP/CCIE/JNCIE/ITIL/PMP
  
  

Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP

Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.

Should have strong knowledge of IP Network Architecture with services

Excellent Communication and Coordination skills, confident and structured when dealing with conflict

Experience in managing major incidents with good understanding of business and service impact.

Demonstrate effective stakeholder engagement

Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills

Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services

Ability to work independently with a significant attention to detail & Ability to work under pressure.

Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,

Good problem solving techniques and Customer focused

IP Network Availability > 99.90 %

MTTR for critical incidents (P1/P2)