AGM/ SM - Digital Commerce And Salesforce Platform || Functional

Senior Manager / AGM Digital Commerce & MarTech Platforms

Location: Mumbai (Andheri East)
Experience: 10+ Years
Function: Digital / IT D2C & Omnichannel

Role Overview

We are looking for an experienced professional to lead end-to-end digital commerce and MarTech platforms, integrating eCommerce, customer engagement, customer data, and omnichannel order management to drive business growth and seamless customer experiences.

Key Responsibilities

• Own and manage the Salesforce Commerce Cloud (SFCC) platform, including website roadmap, performance, enhancements, and releases.
• Lead Salesforce Marketing Cloud (SFMC) for customer engagement, automated marketing journeys, and campaign management.
• Drive Salesforce Data Cloud implementation, customer data integration, identity resolution, segmentation, and personalization.
• Manage omnichannel order management through Vinculum, Unicommerce, or similar OMS platforms.
• Oversee integrations across ERP, CRM, POS, payments, logistics, and other enterprise systems using APIs and middleware.
• Manage campaign microsites, website optimization, conversion improvements, and digital analytics.
• Lead internal teams, technology partners, vendors, budgets, and platform delivery.
• Ensure data privacy, security, compliance, and platform stability.

Required Skills

• Strong hands-on experience in SFCC, SFMC, and Salesforce Data Cloud, including end-to-end Data Cloud implementation.
• Experience with OMS platforms such as Vinculum, Unicommerce, or similar.
• Strong understanding of ERP integrations, REST/SOAP APIs, middleware, and omnichannel commerce.
• Experience in D2C, eCommerce, retail, fashion, lifestyle, beauty, or FMCG.
• Strong stakeholder management, team leadership, and vendor management skills.
• Knowledge of GA4, SQL, Agile delivery, PCI-DSS, and DPDP Act compliance.

Qualifications

B.E./B.Tech in Computer Science, IT, or MCA. MBA and relevant Salesforce certifications are preferred.

Interested candidates can also share their updated CV at [email removed].