AGM - Presales

Location: Chembur Site Office, Mumbai

Experience: 10–15 years

Function: Pre-Sales | Real Estate

We are looking for an experienced Senior Manager / AGM – Pre-Sales to lead the pre-sales function from our Chembur Site Office and drive lead management, customer engagement and conversion in close coordination with the Sales and Marketing teams.

• Lead and manage the Pre-Sales team, including Team Leaders and executives.
• Own the complete pre-sales funnel from lead allocation and qualification to follow-up and site visits.
• Drive improvement in lead-to-site-visit and site-visit-to-booking conversion in coordination with the Sales team.
• Monitor team productivity, lead ageing, follow-ups, conversion ratios and individual performance.
• Develop and strengthen pre-sales processes, SOPs and operating metrics.
• Ensure effective CRM utilisation and accurate lead tracking.
• Work closely with Marketing and Sales teams to improve lead quality and campaign effectiveness.
• Prepare and present regular MIS, dashboards and performance insights to management.
• Coach and mentor Team Leaders and Pre-Sales executives to improve productivity and conversion.
• Identify process gaps and implement initiatives to improve pre-sales efficiency and customer experience.
• Provide management with insights on lead quality, customer trends, project demand and conversion performance.

• 10–15 years of relevant experience in Real Estate Pre-Sales, preferably with established/reputed developers.
• Proven experience managing Team Leaders and Pre-Sales teams.
• Strong understanding of real estate lead management, CRM, conversion funnel and pre-sales processes.
• Experience in setting up or scaling a Pre-Sales function will be an advantage.
• Exposure to premium / luxury residential real estate preferred.
• Strong communication, analytical, leadership and stakeholder-management skills.
• Primary work location will be Chembur Site Office.
• Should be comfortable travelling to the Pune office once a month.