AGM - HRO Delivery

Candidate Expectation

• Total work experience of 16+ years of Global HRO delivery.
• Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment.
• Strong leadership and team-building skills.
• Proficiency in cross-functional collaboration
• Excellent communication and interpersonal abilities.
• Proficiency in delivery management software and ERP systems.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a dynamic, constantly evolving environment
• Flexible with Global work timings

Qualification: Any graduate

Minimum 15 years education, Bachelor s degree, MBA or equivalent from a reputed institution.

Job Description:

16+ years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services environments, with demonstrated success in leading large-scale global delivery operations.

Delivery Leadership

Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring consistent achievement of service levels, operational targets, quality standards, and customer satisfaction objectives.

Establish and maintain robust governance frameworks that drive operational excellence, accountability, compliance, and predictable service outcomes.

Customer & Stakeholder Management

Act as the primary delivery leader for customer engagements, building trusted partnerships with client stakeholders and positioning the organization as a strategic HR transformation partner.

Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations.

Transformation & Cognitive Operations

Define and execute the roadmap for Cognitive HR Operations by integrating automation, analytics, artificial intelligence, and Agentic AI capabilities into service delivery models.

Drive process simplification, standardization, and digitization initiatives that improve employee experience, operational efficiency, quality, and cost performance.

Workforce & Talent Leadership

• Own workforce planning, staffing strategy, capability development, succession planning, and talent management activities across the aligned account.
• Ensure timely onboarding, training, and readiness of delivery teams to support business growth and evolving customer requirements.
• Financial & Commercial Accountability Own account-level financial performance, including revenue realization, margin management, productivity improvements, and cost optimization initiatives.
• Identify opportunities for account expansion, service transformation, and value creation through continuous innovation.
• Risk, Compliance & Controls Ensure delivery compliance with customer contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies.
• Proactively identify and mitigate operational risks while driving a culture of continuous process and control improvement

Key skills: Mandatory:

HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation, HR, HRO, RPA, Digital Transformation, AI/ML Solutions

Good to Have: Lean six Sigma, Process Excellence