AGM - Business Excellence

Role & responsibilities

• Develop and execute the strategy focusing on footprint rationalization, and optimization, Six Sigma principles, lean efficiency, continuous improvement strategy, techniques & tools into all processes as key drivers to process and continuous productivity & quality improvement, strategy supporting profitable growth for the enterprise and world class operations
• Deployment of Standardized Transaction Quality Monitoring & Excellence Assessment across the organization
• Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to industry
• Alignment of organizational metrics to Excellence frameworks
• Implement strong governance to address Operations Quality and Improvement projects and initiatives
• Drive projects to optimize Cost of Quality & improve ROI
• Deploy AI, ML, Analytics based SMART audits & also drive audit automations
• Ensure implementation of IMS standards, processes & procedures
• Facilitate review of departmental HIRA & OCP and provide inputs in alignment with the requirements of management standards.
• Review & advise departments on adequacy of IMS Documents.
• Knowledge of ISO standards like ISO 9001:2015 (QMS), ISO 14001:2015 (EMS), ISO 50001:2018 (EnMS), ISO 45001:2018 (OH & SMS) and ISO 55001:2014 (AMS)
• Perform internal audits within the framework of the above standards
• Co-ordinate with IMS consultants & certification bodies and ensure that the job is executed as per intended requirements
• To co-ordinate and support for the activities associated with compliance of IMS, BBS and associated activities.
• To co-ordinate with required stakeholders, departments, contractors, & personnel, and collect, collate and analyze the data/ information and present for decision making to HOD
• Will be responsible to oversee & improve all business processes
• Conducting continuous assessment and identifying opportunities for improvement & initiate projects
• Applying and incorporating key metrics which will allow effective management of core processes.
• Develop and maintain a quality control program that assures customers receive a quality service
• Ability to build and develop a world class operations leadership team, including early career talent pipelines and leadership succession planning
• Effectively implement Excellence models and drive Compliance Audits.
• Ability to train and conduct workshops in Business Excellence
• Ability to identify process re-engineering requirements against end-to-end service provisioning

Preferred candidate profile

• Certified for Lean Six Sigma Green / Black Belt
• Knowledge on Statistical Tools, Lean Tools is must
• Knowledge of latest continuous improvement practices and industry trends with strong business & financial acumen
• Strong analytical, organizational, and problem-solving skills
• Knowledge of Customer Service domain or Digital transformation domain (preferred, but not mandatory)
• Process optimization experience
• Impeccable reporting and management skills