MUMBAI · FULLTIME
AGM / AVP - CEM Solution Architect Collection
Golden Opportunities India
Mumbai · onsite · Posted 4d ago
Sourced from
Undisclosed17–21 yrsfulltimeMumbai
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
- Work Mode Work From office
- Candidate expectations & Responsibilities :17+ years of experience in Collections, BPO, or Contact Centre operations.
- Proven experience in solutioning, presales, and client engagement for Finance, Collection pursuits Strong exposure to global collections operations and transformation initiatives.
- Should have led due diligence, client presentations and ability to articulate business value proposition and revenue realization in relation to business case.
- This pivotal role will serve as a Lead Solution Architect for Collections, driving end-to-end presales and solutioning across both proactive and reactive pursuits.
- The role will lead global collections engagements, owning solution strategy, client engagement, and transformation roadmap design focused on recovery optimization, DSO reduction, and operational efficiency.
- Lead end-to-end solution design for collections engagements (B2B & B2C lifecycle) Define future-state operating models (people, process, technology, location) Assess regulatory & compliance requirements across geographies
- Develop data-driven strategies (segmentation, prioritization, next-best-action) Suggest Improvement areas for key KPIs: DSO, CEI, roll rates, recovery rates Drive automation (workflows) and AI-led collections solutions Define transition roadmap (KT, OJT, stabilization)
- Define governance, dashboards, and performance reporting End-to-end lifecycle management (pre-delinquency to recovery) Credit risk, dispute resolution, and cash application linkage KPI-driven delivery (DSO, CEI, Cure %, Promise-to-Pay adherence)
- Advanced analytics and segmentation strategy Regulatory compliance across markets AI-led collections (predictive, next-best-action)
- Process automation and workflow orchestration Omni-channel engagement strategy
- Knowledge of Various Collections Platforms (Get Paid, HI Radius etc.) Assess regulatory and compliance aspects relevant to collections (global markets)
- Build FTE models, effort estimates, productivity assumptions, and pricing constructs.
- Own RFP/RFQ responses, solution narratives, and client presentations.
- Collaborate with sales, delivery, and technology teams for integrated solutioning.
- Support GTM strategy and proactive deal origination.
- Leverage analytics for performance insights and continuous improvement.Flexible with shift timings .
- Mandatory Skills CX Collections solutions ,CX Solutions architect, solutioning, presales, RFI, RFQ, RFX, Collections ,CX Solutioning Good to have CX Solutions architect, CX related certification.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Customer ServiceDue DiligenceCustomer ExperienceCX Solution ArchitectRFIRFQRFPworkflow orchestrationSolution ArchitectDispute ResolutionCX TransformationRegulatory Compliancecredit riskSalesPresalesbpocompliancefinanceArtificial Intelligence
Section · Company
About Golden Opportunities India
Golden Opportunities India
Recruitment
139
employees
1999
27 years old
Chennai, Tamil Nadu
India
₹3.4L PA avg
Avg at Golden Opportunities India
About
Golden Opportunities is a leading recruitment firm connecting candidates with suitable job opportunities for various businesses domestically and internationally.
Industries
Human ResourcesRecruitingStaffing AgencyTraining
Employee ratings
10 reviews
3.0/ 5
Culture
3.6
Career growth
3.3
Work-life
3.4
Employees rate it well for
Skill Development37Compensation & Benefits31
Find them on