AGM - Aviation Planning

Responsibilities

Key Performance Indicators (KPIs)

Strategic Oversight & Monitoring

• Ensure baggage delivery processes align with OMDA standards and SOPs across all terminals.
• Oversee baggage delivery adherence: DOM - FB 10 Min & LB 30 Min / INT ƒ¢‚€‚“ FB 15 Min & LB 40 Min.
• Guide and supervise the aviation services team in executing daily operations efficiently.
• Drive regular coordination with Ground Handling Agencies (GHA), Airlines, and other stakeholders.

• No. of delays reported
• No. of checks during shift
• No. of observations closed
• ASQ Scores
• No. of stakeholder feedback/complaints

Compliance, Audits & Safety Standards

• Conduct regular audits for bridge-mounted equipment (BME), ITPs, compressed gas services, fueling processes, and hydrant pit checks.
• Oversee ESB mock drills and hydrant pit check drills with stakeholders.
• Ensure 98% serviceability and availability of GPU & PCA in coordination with DASPL and AOCC.
• Lead internal and external audits, ensuring compliance with regulatory and operational standards.
• Oversee closure of audit observations and deficiency reports within stipulated timelines.
• Drive compliance and performance monitoring of Ground Handling Agencies (GHA) and Airline operations.
• Maintain and enforce safety and compliance measures to mitigate risks and incidents.

• No. audit observations reported vs. closed
• No. of audits undertaken

Emergency Response & Crisis Management

• Lead and activate RVP (Rapid Verification Procedures) during critical emergencies.
• Facilitate emergency response vehicles and personnel entry as per SOPs in coordination with DAEP.
• Supervise emergency planning and ensure robust preparedness for crisis situations.

• No. of Incidents / Accidents reported
• No. of checks during shift

Data Management & Performance Reporting

• Ensure accuracy in data collection and reporting across GHA, Catering, Fueling, BME, and TBS operations.
• Prepare and present monthly KPI reports for Baggage Delivery & Operations data for CEO office review and suggest insights for continuous improvement.
• Monitor operational SLAs related to GHA, Catering, Fueling, BME, and TBS operations and identify gaps for process optimization.
• Oversee shift management and staff rosters to ensure optimal operational coverage.

• Accuracy of reports
• BDS performance

AOP & Budget Management

• Provide inputs for the annual operating budget for the Aviation Services vertical, ensuring alignment with financial goals.
• Monitor performance against AOP, conduct variance analysis, and provide detailed reasoning for deviations.

• Achievement of the targets defined in AOP
• Budget Deviations (Planned Vs. Actual)

Responsibilities

Key Performance Indicators (KPIs)

Team Development and Management

• Conduct periodic evaluations, identify training needs, facilitate skill development programs, and enhance team competencies.
• Address team concerns, provide guidance, and create opportunities for professional growth.
• Foster a culture of collaboration, accountability, and continuous improvement.

• Attrition rates
• Employee Engagement scores

• Airlines, GHAs, Catering, Fueling, BHS, CISF
• GADL

• Airside Operations, Terminal Operations, AOCC, Airport Systems
• S&V, GEMS, 3D, Projects & Engineering, Commercial
• DIAL IT, Amadeus, MT Section, Inline Security

• Department budget
• ƒ¢‚€‚˜Baggage Handling Servicesƒ¢‚€‚™ contract management

• LMV Driving license is mediatory and LMV should be 3 years old (Minimum).
• Should be confident to drive LMV

• Graduate
• Master¢€™s degree preferably MBA in Aviation Management

• 12 + Years¢€™ experience with Airport /Airlines / GHAs