Agile Delivery Analyst

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

We are seeking a n Agile Delivery Analyst  to support our  IT Solutions   D elivery teams across  Corporate Systems including CRM (Salesforce), Billing, Integrations, and ERP (D365)  platforms. This role is focused on enabling team execution by supporting backlog management, sprint coordination, and day-to-day agile operations. Working closely with Business Analysts, technical teams, and leadership, this individual will help ensure work is clearly defined, properly prioritized, and moving efficiently through the delivery lifecycle.  

This is a highly execution-driven role suited for someone early in their career who is eager to learn agile delivery, enterprise systems, and quote-to-cash processes.  

Essential Job Functions:  

Create, update, and maintain Jira tickets based on input from Business Analysts and stakeholders  

Ensure tickets include clear descriptions, acceptance criteria, dependencies, and proper prioritization  

Monitor and manage incoming request queues to ensure timely triage and assignment  

Support backlog grooming activities to ensure work is “ready” for development  

Assist in sprint planning, ensuring tickets are well-defined and appropriately scoped  

Track sprint progress, identify risks or blockers, and escalate when needed  

Help ensure teams are aligned on priorities and delivery commitments  

Support coordination across multiple delivery teams (Billing, CRM, ERP)  

Facilitate or support daily stand-ups, backlog refinement, sprint reviews, and retrospectives  

Capture key notes, action items, and follow-ups from team ceremonies  

Help remove blockers by coordinating across teams and stakeholders  

Partner with BAs and technical leads to maintain delivery momentum  

Monitor work queues and ensure timely movement of tasks across statuses  

Maintain documentation, updates, and system inputs (Jira, Confluence, etc.)  

Track testing progress and assist with coordination of UAT activities  

Support reporting on team progress, backlog health, and delivery metrics  

Support Business Analysts in preparing for stakeholder meetings and demos  

Provide visibility into delivery progress, risks, and blockers  

Assist team leads in coordinating work across initiatives  

Ensure cross-team alignment in an integrated, multi-system environment  

Required Skills:    

1–3 years of experience in a project coordination, analyst, or delivery support role  

Basic understanding of Agile/Scrum principles  

Experience working with tools such as Jira or similar ticketing systems  

Strong organizational and communication skills  

Ability to manage multiple tasks and maintain attention to detail  

Preferred Skills:    

Exposure to Salesforce, ERP (D365), and other corporate finance and CRM systems  

Familiarity with backlog management or requirements documentation  

Experience supporting agile teams or participating in ceremonies  

Interest in revenue systems, quote-to-cash, or enterprise system delivery  

Education and Experience:  

1-3 years of experience  

Preferred: Agile and/or scrum master Certification  

  We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.