Agentic Business Process Analyst

What It Means to Be a Consultant at Crowe
Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes.

In management at Crowe, you play a pivotal role in leading teams, guiding project execution, and deepening client relationships. You are expected to contribute to account planning, identify opportunities to add value, and ensure high-quality delivery. As your responsibilities expand, you take on broader account ownership, balancing project leadership with growing involvement in client strategy and solution development.

Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence.

Crowes Microsoft Consulting Practice is hiring an Agentic Business Process Analyst to help clients rethink how work gets done in the AI era. This is not a traditional business analyst role focused only on documenting requirements, writing user stories, or mapping current-state processes. This role is for someone who can diagnose business problems, understand root causes, redesign processes, and identify where AI agents, automation, data, and human judgment should come together.

The ideal candidate is deeply functional, process-oriented, and comfortable enough with technology to work side by side with engineers, architects, and client IT teams. This person should be able to bridge business and technology, helping clients move from legacy workflows to intelligent, agent-enabled processes.

This role also has an internal transformation mandate. The person will help upskill Crowe Consulting teams that may be used to traditional ERP, CRM, or business application delivery. They will help consultants develop a more modern mindset: start with problems, then processes, then technology.

What you will do

• Lead discovery sessions with clients to understand business goals, pain points, process breakdowns, data issues, user needs, controls, and operating constraints.
• Map end-to-end business processes, including inputs, outputs, roles, systems, decisions, handoffs, exceptions, controls, and performance measures.
• Diagnose root causes across people, process, data, and technology before recommending solutions.
• Identify opportunities for AI assistance, agentic augmentation, workflow orchestration, automation, knowledge retrieval, decision support, and process improvement.
• Partner with technical architects and engineers to translate process opportunities into solution designs, prototypes, functional specifications, user stories, and delivery roadmaps.
• Define business value measures for agentic solutions, such as time saved, cycle time reduction, first-time-right rate, SLA performance, adoption, override rate, CSAT, cost per transaction, revenue lift, and compliance improvement.
• Help clients decide where humans should stay in control, where AI should assist, and where agents can safely orchestrate or automate work.
• Support workshops, demos, process redesign sessions, executive presentations, and change management conversations.
• Create reusable playbooks, templates, process models, and training materials to help Crowe teams adopt an agentic business analysis approach.
• Coach Crowe consultants on how to move beyond legacy requirements gathering into diagnostic, value-led, AI-enabled transformation work.

What success looks like

• You can walk into a messy client process and make sense of it quickly.
• You can separate symptoms from root causes.
• You know when the right answer is process redesign, data cleanup, integration, training, governance, automation, or AI.
• You can help clients and internal teams understand what agents should do, what humans should do, and how to measure whether the new process is better.
• You make technical teams sharper by giving them better process context, and you make business teams more confident by helping them understand what technology can realistically do.

Basic Qualifications

• 6+ years as a Business Analyst, Functional Consultant, or Process Consultant.
• Strong business process mapping and redesign experience.
• Experience with Microsoft Dynamics 365 and/or Power Platform implementations.
• Ability to facilitate client workshops and engage executive stakeholders.
• Exposure to AI, automation, or agentic transformation initiatives.
• Experience partnering with technical teams to deliver business solutions.
• Consulting or professional services background.
• Leadership or mentoring experience.

Preferred Qualifications

• Experience with Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Project Operations, Finance, or Supply Chain.
• Experience with Power Platform, Copilot Studio, process mining, business process catalogs, customer journey mapping, service design, or operating model transformation.
• Experience identifying AI use cases, automation candidates, decision support opportunities, or agentic process patterns.
• Experience in consulting or professional services.
• Exposure to responsible AI, governance, risk, compliance, controls, or regulated industry environments.