Agentforce - Sucess Architect

Job Summary

As an Agentforce + Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.

Your Impact

As an Agentforce + Data Cloud Success Architect, you will have a significant impact on our customers success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce + Data Clouds powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Team Work

Collaboration is at the core of our success, and as an Agentforce + Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Minimum Requirements

• Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces
• Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP + AI
• Demonstrated ability to analyze, design, and optimize business processes focusing on data integration architecture, with a focus on guiding customers through migration to and optimization of Agentforce + Data Cloud
• Deep understanding of data modeling, integration architectures, and data governance best practices
• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
• Ability to facilitate discussions and translate technical concepts solutions into tangible business value and ROI for customers
• Ability to demonstrate basic understanding and stay up-to-date with emerging data-related and AI technologies
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Degree or equivalent experience required. Experience evaluated based on the strengths youll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Leverage AI-powered analytics and modeling tools to design and continuously optimize enterprise success programs, aligning customer health metrics with business outcomes and demonstrable ROI
• Use generative AI to develop executive-level deliverables including business reviews, strategic success plans, and value realization frameworks tailored to complex, multi-stakeholder accounts
• Apply AI-generated insights to identify whitespace opportunities, adoption barriers, and risk indicators across enterprise portfolios, driving strategic recommendations and executive alignment
• Act as an internal thought leader on AI-augmented success practices, partnering with CS leadership to define standards, playbooks, and governance for AI tool usage across the organization

Your Impact

Collaboration and Team Work

Preferred Experience

• Experience in a consulting/implementation partner for Data Cloud/CDP
• Experience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture
• Experience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etc
• Experience implementing Salesforce Clouds, Multi cloud scenarios - Sales, Service, Industries, Marketing or Commerce
• Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development
• Experience in programming languages such as Python, Java, .Net, SQL
• Deep experience working with AI-powered customer success and analytics platforms in a senior or strategic customer-facing capacity
• Ability to synthesize AI-generated insights into executive-ready narratives and strategic recommendations, demonstrating strong business and commercial acumen

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.