HYDERABAD · FULLTIME
Agentforce + LWC Developer
NTT DATA BUSINESS SOLUTIONS
Hyderabad · onsite · Posted 61d ago
Sourced from
Undisclosed5–10 yrsfulltimeHyderabad
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.4s
- Found the form on Naukri · 15 questions to answer1.8s
- Decided the answers for all of them3.2s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Job Summary
We are currently seeking a Agentforce + LWC Developer to join our team in Bengaluru.
Requirements - Minimum 5+ years of work experience in Salesforce.com Projects
- Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients.
- Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity.
- Core Expertise (Service Cloud Focus): Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support.
- Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations.
- Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts.
- Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction.
- Development Integration Skills: Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions.
- Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange.
- Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts.
- Strong understanding of Salesforce Governor Limits and experience in optimizing code to meet performance and scalability requirements.
- Deployment Data Management: Responsible for deployment lifecycle management using Copado and Change Sets.
- Experienced in data migration and cleansing activities using Apex Data Loader and other ETL tools.
- Other Skills: Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
- Strong project discipline with experience in managing deliverables, timelines, and cross-functional collaboration.
- Effective team player with the ability to work efficiently under pressure and within tight deadlines.
- Excellent communication and stakeholder management skills.
- Certifications (Preferred): Salesforce Certified Service Cloud Consultant
- Salesforce Administrator / Platform Developer certifications
Sourced from naukri
Section · 02
Skills
Customer ServiceApex ClassesAutomationcustomer satisfactionCustomer SupportAgentforcecopadoapisamazon web servicescase managementClient SuccessAnalyticsBankingApex Data LoaderApexcloudAdministrationApplication DevelopmentArtificial Intelligence
Section · Company
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
Work Life Balance176Salary146Senior Management116Work Culture99Work Environment83
Find them on