Agent Workspace/Live Chat Administrator
Tata Consultancy Services · Hyderabad · onsite · Posted 66d ago
Undisclosed4–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Dear Candidate!
Greetings from TCS !!!
Role: Agent Workspace/Live Chat Admin
Location: Chennai/Hyderabad/Pune/Bengaluru
Experience Range: 4 to 8 Years
Job Description:
- Administer Service Operations Workspace (SOW) and Agent Workspace
- Configure Advanced Work Assignment (AWA) and routing logic
- Manage queues, skills, and agent capacity models
- Enable and maintain Virtual Agent to Live Agent handoff
- Monitor chat performance, SLAs, and routing efficiency
- Optimize agent workflows and UI experience
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Sourced from naukri
Skills
live chat configurationAgent WorkspaceAdvanced Work Assignment
About TCS
Tata Consultancy Services
IT Services & Consulting
608.0k+
employees
1968
58 years old
Mumbai, Maharashtra
India
About
An IT services and consulting firm offering business solutions, committed to driving innovation for global enterprises.
Industries
IT Services & ConsultingFinancial ServicesInternetEducation & TrainingBPO
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Culture
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Career growth
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Work-life
3.5
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