Agency Operations & Client Success Assistant

We are Hiring

MetaRise Digital is a growing marketing agency helping businesses generate more leads, improve their online presence, and build stronger brands.

We're looking for an organized, proactive, and highly reliable person to work directly with the founder and become the operational right hand of the agency.

This is not a traditional VA role.

We need someone who can take ownership of the small things that keep an agency moving — client onboarding, follow-ups, project coordination, internal organization, and making sure nothing falls through the cracks.

What You'll Do

Client Onboarding

• Handle the onboarding process for new clients
• Send welcome messages, forms, agreements, and onboarding materials
• Collect required information, assets, and account access
• Schedule kickoff calls
• Set up client folders, tasks, and workflows
• Make sure every new client has a smooth and professional experience

Client Success

• Maintain regular communication with clients
• Follow up when information, approvals, or assets are missing
• Send progress updates
• Keep clients informed about what is happening and what comes next
• Identify potential issues before they become bigger problems
• Escalate important issues to the founder when needed

Agency Operations

• Keep Notion/GHL and internal systems organized
• Create and track tasks for designers, freelancers, and other team members
• Follow up on deadlines and outstanding work
• Coordinate between clients and internal team members
• Organize files, documents, and client information
• Help build and improve SOPs and internal processes
• Make sure projects keep moving without the founder having to chase every detail

Founder Support

• Act as the founder's operational right hand
• Take routine administrative and coordination work off the founder's plate
• Help organize priorities and upcoming tasks
• Spot things that need attention and take action without always waiting for instructions

Who We're Looking For

We're looking for someone who is:

• Highly organized
• Proactive and takes ownership
• Strong in written and verbal communication
• Comfortable following up with clients and team members
• Detail-oriented and reliable
• Able to work independently
• Good at managing multiple tasks and deadlines
• Comfortable learning tools such as GHL, Notion, Google Workspace, Canva, Slack, etc.
• Interested in startups, agencies, marketing, or entrepreneurship

Agency, customer success, project coordination, operations, administrative, or virtual assistant experience is a plus.

What You'll Get

• Direct experience working with a growing marketing agency
• Close collaboration with the founder
• Opportunity to take real ownership of agency operations
• Exposure to sales, marketing, client management, and business operations
• Opportunity to grow into a Client Success Manager / Operations Manager role as MetaRise grows

Position Details

Role: Agency Operations & Client Success Assistant

Location: Remote

Compensation: Based on experience

To Apply

To Apply, Send:

• Resume

• Portfolio

• A 60-second introduction video explaining why you're a good fit for the role

Email: [HIDDEN TEXT]

Subject Line: MetaRise Operations Assistant Application – [Your Name]