Agency Manager-Collections Micro Banking

Job Details

• Job Title: AgencyManager-Collections Micro Banking
• Grade: DM-II
• Department: Collections
• Sub-Department: MicroBanking
• Type of Position: Full-time
• Location: Cluster
• Reports To: AreaCollection manager
• Reporting Into: NA

Role Purpose Objective

• Thisrole is vital as it is end to end vendor management, agency shallbe handling both NPA Write-off accounts, key area consistsof agency man power handling, proper allocation, daily recovery audit management as per company norms
• Managingrecovery through the set of agency team, coordinating betweenagency and company, sharing necessary details to agency, dailycash handling ensure timely payout release
• Inabsence of this position, the above few critical aspects wouldnot be monitored closely which is a must in agency management

Size Of The Role

• PortfolioManaged - 3k accounts with 60 cr. portfolio
• Numberof vendors/ consultants - one or more as per the area allotted
• Number of portfolio products - Micro Banking

Key Duties Responsibilities Of The Role

Business/Financials (Only Relevant Roles)

• PlanningStrategy
• Responsibleof handling entire collection agencies operation
• Onboardingof new agencies as per area portfolio in delinquency
• Planningof allocation and proper distribution of portfolio with strongexecution
• Ensurethe recovery targets are met
• Maintainingof account wise strong feedback mechanism
• Drivecollection strategy as per the portfolio and area understanding

Budgeting

• To work on increasing the productivity
• Needto work on cost to recovery ratio and ensure cost low at anytime

Manpower Planning Sales Planning

• Propermanpower planning as per portfolio in the given area
• Planagency/team wise targets to achieve the monthly targets

Core Function Areas of Responsibility (AORs)

• Ensureproper allocation for agency teams and drive for productivity
• Ensureregular field visits along with the agency teams for bettercontrol
• Provideall necessary legal action support to agency to perform better
• Ensurecollection software utilization if any at the fullest extent

Customer (Internal External)

• Customercentric AORs
• Regularcontacts with customers on daily basis and also ensure skiptracing for prevention of loss
• Ensureand maintain fair collection practice from agency staffs

Stakeholders Interactions

• Stakeholders interactions

Location - Thiruvarur,Krishnagiri,Puducherry,Kumbakonam,Kunnamkulam,Shimoga,Sivakasi,Mysuru,Mayiladuthurai,Udumalaipettai,Tiruppur,Bengaluru,Coimbatore,Peenya,Ambasamudram,Kallakkurichi,Bhadravati