Agency Debt Manager

Responsibilities

• Manage and guide the field collection team.
• Plan customer visits for overdue accounts.
• Ensure monthly collection/recovery targets are achieved.
• Monitor daily team performance and field activities.
• Handle high-value/difficult customer cases when required.
• Guide the team on customer follow-ups and skip tracing.
• Ensure collection activities follow company policies and legal guidelines.
• Conduct daily team meetings and performance reviews.
• Maintain collection reports and update account feedback.

Requirements

• 3+ years of relevant experience.
• Experience in collections / debt recovery / loan recovery preferred.
• Experience managing a field collection team.
• Good communication and influencing skills.
• Good knowledge of the local geography.
• Working knowledge of MS Excel / Google Sheets.
• Graduate preferred.