Aftersales Manager

We're Hiring for a Aftersales Warranty Claims | Product-based Company | Pune

We are looking for candidates with 9+ years of experience :

Please find below the Job description

1. Strategy & Function Leadership

• Execute the strategy for the Aftersales Warranty area shaping a best-in-class, centralized claims capability.

• Drive standardization, governance, and continuous improvement of claims processes, tools, and frameworks.

• Embed a risk-based approach balancing customer outcomes with commercial and contractual protection.

2. Claims Management Oversight

• Oversee simple to complex, low to high-value, cross-border warranty claims across global markets.

• Ensure robust commercial, contractual, and financial evaluation in close alignment with Legal, Finance, Engineering, Quality, and Commercial functions.

• Define claim strategy, negotiation approach, and settlement positions to deliver consistent, defensible outcomes whilst acting with customer and professional integrity at all times.

3. Customer & Stakeholder Management

• Act as senior escalation point for critical customer claims and key stakeholder relationships.

• Align cross-functional teams to ensure timely, effective claim resolution.

• Represent the function in senior governance forums.

4. Technical Collaboration & Insights

• Translate technical and complex RCFA outcomes into clear commercial and contractual positions.

• Align technical findings with contractual entitlements, supply chain performance, and customer communication.

• Drive and own lessons learned, identifying trends and feeding back into product, quality, and contract improvement.

5. Leadership & Capability Development

• Build and lead a high-performing global claims team with strong commercial, contractual, technical, and customer capability.

• Define roles, responsibilities, and capability frameworks as the function scales.

• Foster a culture of accountability, performance, and continuous development.

6. Process Excellence & Digital Enablement

• Implement scalable processes, tools, and systems for claims management and reporting.

• Leverage data, dashboards, and analytics to drive insight and decision-making.

• Align with digital and ERP transformation initiatives.

7. Risk Management & Value Protection

• Proactively identify and mitigate commercial, contractual, and financial risks.

• Protect Sulzer's financial and reputational position through effective claim strategies.

• Ensure robust governance, escalation, and documentation of high-risk claims.

8. Performance Management & EBITDA Delivery

• Own EBITDA contribution through four KPI pillars

• Claims cost reduction & avoidance

• Recovery & recourse success

• Resolution efficiency (cycle time)

• Customer outcome & satisfaction

• Deliver annual KPI targets and lead a monthly reporting cadence covering EBITDA impact, KPI performance, key drivers, risks, and actions

• Drive data-led performance management and partner with Finance on forecasting and reporting integrity.

9. Continuous Improvement & Growth

• Drive process optimization, best practice adoption, foster knowledge sharing.

• Scale the function in line with business growth and evolving customer needs.

Location: Pune

Mode: 5 days Work from Office

Notice period: 90 days

We're a fast-paced, innovation-driven product company solving real-world challenges with technology. If you're excited about leading from the front and making a real impact - we want to hear from you!

Apply now or refer someone great!

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