After Sales Service Manager

Key Responsibilities

1. Service Delivery & Operations Management

• Manage day-to-day service operations across North India; support and

coordinate service delivery for PAN-India projects.

• Ensure timely installation, commissioning, maintenance, and repair of industrial

equipment.

• Monitor and maintain service performance against KPIs, SLAs, and customer

expectations.

• Handle critical service escalations and provide on-site support when necessary.
• Ensure availability of tools, spares, and resources across all service locations.

2. Customer Relationship & Satisfaction

• Act as the primary point of contact for major customers in North India and key

national accounts.

• Conduct customer service reviews, feedback sessions, and ensure immediate

resolution of issues.

• Build strong relationships to drive retention, repeat business, and service

contract renewals.

3. Team Leadership & People Management

• Lead and supervise regional service engineers, technicians, and field service

teams.

• Plan staffing, allocate workloads, and manage schedules for effective

nationwide service coverage.

• Conduct training, competency development, and performance reviews to build a

high-performing team.

• Enforce safety, discipline, and adherence to company service standards.

4. Technical Expertise & Quality Improvement

• Provide advanced technical support and guidance to service engineers.
• Conduct root-cause analysis for recurring problems and propose long-term

solutions.

• Maintain and enhance service processes, SOPs, and service quality standards.
• Drive continuous improvement initiatives to reduce downtime and enhance

efficiency.

5. Financial & Administrative Control

• Manage service budgets, cost control, and resource allocation.
• Forecast manpower, spare part requirements, and service-related expenses.
• Support commercial teams with service contract pricing, AMC proposals, and

warranty claims.

• Ensure service documentation, reports, and compliance records are accurate

and timely.

6. Vendor, Dealer & Stakeholder Coordination

• Coordinate with OEMs, vendors, and suppliers for spare parts, warranty, and

technical updates.

• Support dealers and channel partners with service training and technical

assistance.

• Collaborate with sales, logistics, and operations teams for seamless service

execution.

7. Safety, Compliance & Risk Management

• Ensure full compliance with company safety guidelines and statutory

regulations.

• Promote safe work practices across all service operations.
• Manage risks related to service delivery and equipment handling.

Interested candidate can reach us out on [email removed] & can call at [phone removed]