After Sales Manager

Responsibilities

• Lead and manage the after-sales team for timely service and client satisfaction.
• Oversee testing and validation of products after production before dispatch.
• Manage and renew Annual Maintenance Contracts (AMC) with clients.
• Schedule and monitor service visits, preventive maintenance, and breakdown support.
• Handle escalations and ensure prompt resolution of client complaints.
• Deliver product demonstrations and technical presentations to clients.
• Maintain strong client relationships and ensure retention through proactive support.
• Analyze service reports, track recurring issues, and provide process improvements.
• Ensure documentation of service activities, AMC renewals, and client communications.
• Train technicians and service engineers for field operations.

Key Skills

• Graduation/Diploma in Engineering (Electrical/Mechanical preferred).
• Experience in after-sales service management in EV/automotive industry.
• Strong presentation and client-handling skills.
• Ability to manage service schedules and resolve technical escalations.
• Knowledge of EV systems, motors, controllers, and harnessing.
• Good problem-solving and decision-making skills.

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