After Sales and Service Engineer

Yes. If you need a Job Description (JD) for an Elevator Sales & Service Enquiry role, this format will work well:

JOB DESCRIPTION

Elevator Sales & Service Enquiry & Business Development

Position

Sales & Service Executive – Elevator Enquiry

Department

Sales & After-Sales Service

Reporting To

Branch Head / Sales & Service Head

Job Purpose

To generate and manage enquiries for elevator AMC, maintenance, repair, modernization, replacement, and new elevator requirements. The position will be responsible for identifying potential customers, understanding their requirements, coordinating technical surveys, preparing quotations, and following up until order closure.

Key Responsibilities

1. Enquiry Generation

• Generate new enquiries for elevator maintenance and AMC services.
• Identify potential customers through market visits, references, builders, societies, facility managers, consultants, and existing customer networks.
• Generate enquiries for:
  
• Elevator AMC
• Preventive maintenance
• Breakdown repair
• Modernization
• Elevator replacement
• Spare parts
• New elevator installation
• Annual service contracts
• Maintain a regular pipeline of new enquiries.

2. Customer Requirement Collection

• Contact customers and understand their elevator requirements.
• Collect complete elevator details, including:
  
• Elevator make/brand
• Capacity
• Number of floors/stops
• Quantity of elevators
• Installation year
• Controller/drive details
• Machine details
• Door system
• Existing AMC status
• Current technical issues
• Arrange site visits and technical inspections wherever required.

3. Technical Coordination

• Coordinate with the service/technical team for site surveys.
• Obtain technical recommendations for repair, modernization, replacement, or AMC.
• Understand the customer's technical problem and communicate it accurately to the technical team.
• Coordinate preparation of technical scope and material requirements.

4. Quotation & Commercial Follow-up

• Prepare and submit AMC/service/repair/modernization quotations.
• Follow up with customers on submitted quotations.
• Negotiate commercially within approved company guidelines.
• Track quotation status and maintain proper enquiry records.
• Convert enquiries into orders and AMC contracts.

5. Existing Customer Business

• Regularly contact existing AMC and non-AMC customers.
• Identify additional requirements during service visits.
• Generate leads for modernization, major repairs, spare parts, and replacement.
• Follow up on AMC renewal opportunities before expiry.

6. Customer Relationship Management

• Maintain strong relationships with building owners, facility managers, societies, builders, consultants, and corporate customers.
• Conduct customer meetings and site visits.
• Understand customer concerns and provide appropriate solutions.
• Ensure timely communication and professional follow-up.

7. Enquiry & Sales Reporting

• Maintain daily enquiry records.
• Prepare weekly/monthly enquiry and sales pipeline reports.
• Track:
  
• New enquiries
• Site surveys
• Quotations submitted
• Follow-ups
• Orders received
• Lost enquiries
• AMC renewals
• Pending opportunities
• Provide regular updates to management.

Key KPIs

• Number of new enquiries generated
• Qualified enquiries
• Site surveys completed
• Quotations submitted
• Enquiry-to-order conversion
• AMC renewal and new AMC acquisition
• Modernization/repair orders
• Sales revenue
• Customer visits
• Follow-up efficiency
• New customer acquisition

Required Skills

• Good communication and customer-handling skills
• Elevator industry knowledge preferred
• Sales and business development skills
• Strong follow-up ability
• Basic technical understanding of elevators
• Negotiation and convincing skills
• MS Excel and basic computer knowledge
• Ability to coordinate with technical and service teams
• Willingness to travel for customer visits

Qualification & Experience

• Diploma / B.E. / B.Tech. in Mechanical, Electrical, Electronics or related field preferred.
• 2–5 years of experience in elevator sales, service, AMC, maintenance, or engineering equipment sales preferred.
• Freshers with strong communication and sales skills may also be considered.

Key Responsibility

Generate quality elevator enquiries, develop customer relationships, coordinate technical and commercial activities, and convert enquiries into AMC, repair, modernisation, replacement, and new elevator business.