AES Salesforce Vlocity – Senior Associate- Operate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship Management. Minimum Degree Required (BQ) *: Bachelor’s Degree

Degree Preferred Bachelor's degree

Required Field(s) Of Study (BQ) Preferred Field(s) of Study: Minimum Year(s) of Experience (BQ) *:

• US
• Minimum of 3 years of experience

Certification(s) Preferred Salesforce.com certifications: Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant Preferred Knowledge/Skills *:

• Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality
• Proficient in overseeing a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills;
• Capable of leading team and client status meetings and extracting relevant metrics;
• Handles client relationships, enabling effective communication;
• Offers functional and/or technical subject matter expertise;
• Participates in process and/or redesign efforts;
• Leads technical, functional, and/or test teams for the implementation of system features;
• Manages and follows the development lifecycle to enable timely enhancement delivery;
• Provides in-depth knowledge of the Salesforce application and evaluates the customer’s processes against the standard Salesforce functionality;
• Experience in use of Salesforce in a support/managed services environment;
• Assesses impact of Salesforce seasonal releases on client systems;
• Documents the business requirements which express what actions a solution should take and what outcome is expected;
• Responsible for fixes and enhancements to the application to achieve the customer’s business requirements;
• Has industry experience and understands challenges and risks when providing professional services and supporting industry-specific applications and localizations;
• Provide automation solutions to reduce ticket volumes and/or optimize support efforts;

Ability To

• Analyze and understand business and/or technical problems;
• Understand data and processes;
• Design and develop solutions for reported system issues;
• Plan and carry out system and user acceptance testing;

Familiar With And Experienced In

• Core application functionality;
• Development methodologies, including Agile;
• Application technology stack for Salesforce;
• DevOps processes and tools;
• Works and delivers against engagement SLAs and KPIs; and,
• ITIL process knowledge/understanding is highly preferred.
• Salesforce.com Admin ADX211 or ADM211 strongly preferred
• Experience with Agile methodology and Jira
• Experience with Salesforce.com Sales Cloud