Aequs is hiring For Operations Head - Luxury Watches

Department: Operations

Location: Belgavi,India

Role Purpose

The Operations Head will lead administrative, financial, operational, and governance functions while acting as the primary liaison with outsourced service providers across Finance, HR, IT, Logistics, and Facilities. The role is responsible for driving business performance, budgeting, operational excellence, compliance, and stakeholder management to support organizational growth.

Key Responsibilities

• Manage and oversee outsourced service providers for Finance, HR, IT, Logistics, and Facilities functions.
• Monitor SLAs, KPIs, vendor performance, and drive continuous improvement initiatives.
• Lead annual budgeting, forecasting, financial planning, and business performance reviews.
• Track business development targets and support organizational growth objectives.
• Develop dashboards, MIS reports, and presentations for leadership reviews.
• Drive system improvements, technology roadmap planning, and process automation initiatives.
• Partner with HR teams on recruitment, workforce management, policies, employee development, and KPI tracking.
• Develop and optimize SOPs, internal processes, and cross-functional coordination.
• Ensure compliance with regulatory, legal, security, insurance, and operational requirements.
• Prepare executive reports, proposals, presentations, and stakeholder communications.

Required Experience

• 10+ years of experience in Operations, Administration, General Management, or related functions.
• Experience managing teams and third-party service providers.
• Strong exposure to budgeting, forecasting, financial planning, and performance monitoring.
• Knowledge of HR processes, compliance, and workforce management.
• Experience working with Finance, HR, IT, Facilities, or shared service functions.
• Strong analytical, problem-solving, and stakeholder management skills.

Educational Qualification

• Bachelor's degree in Business, Finance, Operations, Administration, or related field.
• MBA / Postgraduate qualification in Business Administration, Finance, or Operations Management preferred.

Key Skills

• Administration & Operations Management
• Strategic Planning
• Budgeting & Forecasting
• Financial Analysis
• Vendor & Stakeholder Management
• SLA & KPI Management
• Business Performance Monitoring
• HR Operations
• Process Improvement & SOP Development
• Compliance & Governance
• Technology & Systems Management
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Executive Communication & Presentation Skills

Preferred Industry

• Luxury Goods
• Consumer Goods
• Retail
• Service Industry
• Watch Servicing Industry (Preferred)

Key Competencies

• Leadership & Collaboration
• Strategic Thinking
• Business Acumen
• Decision Making
• Problem Solving
• Accountability
• Communication & Influencing
• Process Orientation
• Result Focus
• Confidentiality & Integrity