AEM Operations Support Engineer

• Provide operational support for Adobe Experience Manager (AEM 6.5.x)
• Monitor, maintain, troubleshoot, and optimize AEM Author, Publish, and Dispatcher environments.
• Perform application deployments, content package installations, configuration changes, and validation activities across environments.
• Administer AEM user permissions, groups, ACLs, workflows, replication, maintenance tasks, and repository management.
• Configure and maintain Apache HTTP Server and Dispatcher modules, including cache management, virtual hosts, rewrite rules, and security configurations.
• Perform environment health checks, log analysis, incident resolution, root cause analysis (RCA), and preventive maintenance.
• Support integrations with enterprise authentication systems such as LDAP, SAML, OAuth, or IMS.
• Monitor platform health using tools such as DataDog, Splunk and other enterprise monitoring solutions.
• Troubleshoot performance issues involving AEM, Dispatcher, Apache, JVM, Oak Repository, and CDN layers.
• Participate in releases, change management, patching, and environment maintenance activities.
• Work closely with development teams to investigate application issues and recommend operational improvements.

• Hands-on experience supporting Adobe Experience Manager (AEM 6.5.x).
• Strong understanding of AEM architecture including Author, Publish, Dispatcher, Replication Agents, Sling, OSGi, Oak Repository, and CRXDE.
• Experience with AEM administration:
  • User and Group Management
  • ACLs and Permissions
  • Workflows
  • Replication
  • Audit Logs
  • Package Manager
  • Maintenance Tasks
• Experience in deploying code and content packages using Package Manager, Cloud Manager, or CI/CD pipelines.
• Strong knowledge of Apache HTTP Server and Dispatcher configuration and troubleshooting.
• Experience with Linux administration and shell scripting.
• Good understanding of JVM concepts, garbage collection, heap/thread dump analysis, and performance tuning basics.
• Experience with monitoring and log analysis tools such as:
  • DataDog
  • Splunk
• Knowledge of authentication and authorization integrations such as LDAP, SAML, IMS, or Single Sign-On.
• Strong troubleshooting and analytical skills with the ability to perform root cause analysis.
• Experience working with ticketing tools such as ServiceNow, Jira, or similar platforms.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision in a production support environment.

• Exposure to CI/CD tools such as Jenkins, Azure DevOps
• Basic knowledge of Docker, Kubernetes, or containerized environments.
• Familiarity with CDN technologies such as Akamai, Imperva, Cloudflare, or Fastly.
• Experience with Adobe Dynamic Media or Assets.
• Basic scripting knowledge using Groovy, Bash, or Python for operational automation.
• Knowledge of Adobe Guides / DITA is highly desirable.

• Effective Communication : Clearly and concisely convey ideas, requirements, and feedback to team members, stakeholders, and clients, fostering an environment of open dialogue and mutual understanding.
• Leadership and Mentorship : Inspire and guide the development team, providing support and encouragement, while promoting a culture of continuous learning and improvement.
• Problem-Solving Attitude : Approach challenges with a proactive mindset, quickly identifying issues and developing innovative solutions to overcome obstacles.
• Collaboration and Teamwork : Work well within a team, encouraging collaboration and valuing diverse perspectives to achieve common goals and deliver high-quality results.
• Adaptability and Flexibility : Stay adaptable in a fast-paced, dynamic environment, effectively managing changing priorities and requirements while maintaining focus on project objectives.

• Work on a high-visibility enterprise account
• Be part of a growing Adobe Practice COE
• Hybrid work culture out of Noida

Required Skills