Advisor

• Investigation of assigned customer complaints and provide timdly resolution
• Root cause analysis of complaints and suggest corrective actions
• Primary contact for all customer experience reporting and complaint handling activities
• This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints.
• Would be cross trained to resolve complaints faster.
• Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints.
• This individual will be responsible for handling the concern for the walk in customers and ensuring timely closure of complaints & requests.
• Will be responsible for processing NOCs/NDC s for all request received and getting in touch with the customer in case it s returned to office

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