Advanced Solutions Engineer

About Chargebee Chargebee is a leading provider of billing and monetization solutions, empowering businesses with recurring revenue models to streamline revenue and finance operations, capture actionable insights, and drive growth. Trusted by businesses of all sizes—including

Zapier, LegalZoom, Lambda, Freshworks, DeepL, Condé Nast, and Pret a Manger —Chargebee is consistently recognized by customers as a Leader in Subscription Management on G2.

About the Tea mThe

Advanced Solutions Engineerin g team serves as the technical backbone of our customer experience, bridging the gap between high-level customer success and core product development. We are a group of curious, code-literate investigators who thrive on solving the most complex architectural puzzles in the SaaS ecosystem. Our team fosters an inclusive environment where technical depth meets empathy, ensuring every platform challenge is met with a sustainable solution

. About the Ro leAs a

n Advanced Solutions Engine er, you are the final line of technical defense for our most complex customer challenges. You will navigate deep into the codebase to diagnose logic flaws, optimize integration flows, and ensure the stability of our global platfor m.This role is designed for a specialist who enjoys the "detective work" of debugging and wants to influence product reliability at scale. You will be instrumental in translating intricate engineering fixes into actionable insights for the wider organizatio

n. What You'll

• DoDeep-Dive Debuggi ng: Navigate Java/J2EE source code to identify root causes of logic flaws or performance bottlenec
• ks.Incident Manageme nt: Lead technical triage for high-severity incidents, providing real-time technical workarounds and maintaining clear communication with stakeholde
• rs.Integration Troubleshooti ng: Analyze REST API payloads and authentication flows to troubleshoot complex third-party integrations (e.g., Salesforce, NetSuite, HubSpo
• t).Tooling & Automati on: Develop internal diagnostic scripts and automated tools to streamline the identification of recurring platform issu
• es.Root Cause Analys is: Author detailed RCA reports that drive long-term product improvements and prevent incident recurren
• ce.Cross-Functional Collaborati on: Partner with Engineering teams to prioritize bug fixes and contribute to the internal codebase when necessa
• ry.Knowledge Shari ng: Mentor front-line support specialists by translating complex technical resolutions into accessible knowledge base documentati
• on.24/7 Suppo rt: Participate in a rotational shift schedule to maintain global platform stabili

ty. What You'll B

• ringExperie nce: 2+ years of experience in Technical Support Engineering, Sustaining Engineering, or Software Developm
• ent.Programming Ski lls: Strong proficiency

in Java or a similar object-oriented language (Python, Go, or C#) with a willingness to specialize in a Java environm

• ent.Database & SQL: Advanced knowledge of SQL, including writing complex joins and optimizing queries for large datas
• ets.Web Technolog ies: Extensive experience working with RESTful APIs, JSON, and web technologies (HTML5, CSS, and JavaScript framewor
• ks).Observabil ity: Hands-on experience with monitoring tools l

ike Splunk, ELK Stack, Datadog, or New R e

• lic.Communicat ion: Proven ability to explain complex technical concepts to both technical and non-technical audien
• ces.Crisis Managem ent: Demonstrated experience in managing high-pressure technical incidents with a calm and decisive appro

ach. Nice to

• HaveExperience leveraging AI-powered coding assistants (e.g., GitHub Copilot) to accelerate codebase navigation and debug
• ging.Familiarity

with Prompt Engine ering to query internal documentation or automate log analysis workf

• lows.Prior experience in

the FinTech or Subscription Manag ement domain, specifically with ERP integrations like Xero or NetS

• uite.Experience working in a multi-tenant cloud environment at a scale similar to Razorpay or

Zoho. Benefits We OfferAt Chargebee, we believe that feeling supported is the foundation for doing great work. We offer a comprehensive benefits package designed to support your personal, financial, and professional growth and ensure you thrive in every aspect of your life.Our commitment to supporting our employees is universal, while our benefits are thoughtfully designed to meet the unique needs of each region. We offer comprehensive packages that generally in

• clude:Health & Wel lness: Robust coverage and access to programs to support your physical and mental well-
• being.Financial Sec urity: Initiatives to help you build long-term financial stab
• ility.Work-Life Ba lance: Flexible options and resources to help you thrive both professionally and perso nally.