Advanced Services Engineer

Roles and Responsibilities :

• Provide technical support to customers for Cerner Millennium products, including troubleshooting and resolving issues related to EHR systems.
• Collaborate with cross-functional teams to identify and implement solutions for complex problems.
• Develop and maintain documentation of customer interactions, issue resolutions, and knowledge base articles.
• Participate in on-call rotation for after-hours support and provide remote assistance during critical incidents.

Job Requirements :

• 3-14 years of experience in IT services & consulting industry with expertise in Cerner Millennium products.
• Strong understanding of Oracle India Pvt. Ltd.'s (Cerner) software applications such as Millennium.
• Excellent communication skills with ability to work effectively with customers at all levels.