Advanced Associate, Test Center Support

Overview:

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

The Security Analyst is part of a team responsible for security incident response, hands-on investigation, forensic analysis for security issues affecting test delivery in Pearson VUE's global network of testing centers.  This position requires experience in conducting investigations and fraud in a testing environment. 

Responsibilities:

• Maintain response plans for different types of test security alerts and incidents



• Respond to, investigate, document, track and remediate test security alerts and incidents



• Respond to security issues or concerns escalated from other departments



• Liaise with program coordinators, program managers, technical support and other departments in response actions as required



• Identify and preserve all relevant evidence pertaining to security incidents and investigations



• Ensure chain of custody, retention and deletion procedures are followed for all test security data



• Undertake analysis of test security data and reports and external forensic artifacts



• Conduct investigative research using the internet and online databases



• Maintain accurate and extensive documentation of incident history, analysis, findings and responses



• Collaborate with test sponsors on joint investigations as required



• Prepare incident notification and closure reports for management and test sponsors



• Coordinate corrective actions, enforcement actions and appeals involving candidates and test centers

• Document, review and continuously improve the usefulness of security processes and procedures



• Identify and submit requests for system enhancements or new tools needed to meet the evolving needs of the security team



• Facilitate regular and ad hoc operational security meetings with program mangers and test sponsors



• Coordinate the introduction of new or enhanced security services to existing and new test sponsors



• Proactively identify, analyze and escalate potential issues, concerns and roadblocks to manager and other areas of the business as appropriate



• Participate in and contribute to the ongoing information security and data protection awareness programs



• Participate in other security projects and initiatives as required

Qualifications:

Education and Experience: 

• Bachelor Degree in related field preferred



• Research and/or investigative experience in corporate or fraud investigation, paralegal research, litigation preparation, loss prevention or information security preferred



• Experience with Microsoft Office software suite

Skills, Knowledge and Abilities:

• Excellent written and verbal communication skills



• Strong analytical skills



• Curiosity and quick learning



• Creative problem solving



• Accountability and commitment



• Self-motivation and direction



• Ability to multi-tasks



• Time management and prioritizing skills



• Flexible and open to changes

Other (license/certification):

• Investigative/security credential (CPI, CISSP or CISM) would be a plus

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [HIDDEN TEXT].

Job: Test Center Operations

Job Family: LEARNING&CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 24849