Ads Support Specialist
TP · Gurugram · onsite · Posted today
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About this role
We're Hiring, Immediate Joiners Only
Ads Support Specialists | Digital Marketing Support
Location: Downtown, Gurugram (Work From Office)
Job Type: Full-Time
Working Days: 5 days a week
Shifts: Rotational
Cab Facility: Both-side cab available
Job Description
We are looking for enthusiastic and customer-focused individuals to join our team as Ads Support Specialists. The role involves assisting customers with queries related to digital marketing and advertising platforms, troubleshooting issues, and delivering an excellent customer experience.
Key Responsibilities
- Respond to customer queries through email, chat, and other support channels.
- Write clear, professional, and customer-friendly responses.
- Understand customer problems and provide logical solutions.
- Assist customers with technical issues related to digital advertising platforms.
- Use AI tools to research information and resolve queries efficiently.
- Handle multiple CRM tools and applications simultaneously.
- Manage challenging customer interactions with patience and professionalism.
- Stay updated with new tools, technologies, and digital marketing trends.
Required Skills
- Good written English and professional email communication skills.
- Strong logical reasoning and problem-solving abilities.
- Basic computer knowledge and the ability to multitask across multiple screens.
- Willingness to learn and use AI tools and digital technologies.
- Ability to work under pressure and handle challenging customer situations.
- Flexibility to adapt to new processes and updates.
How to Apply
Interested candidates can share their updated CV through:
Contact: [phone removed]; [phone removed]
Email: [email removed]
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