CHENNAI · FULLTIME
Adobe - Support Engineer
Cognizant
Chennai · onsite · Posted 71d ago
Sourced from
Not disclosed4–7 yrsfulltimeChennai
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Section · 01
About this role
Role: Adobe Application Support Engineer
Responsibilities
Provide L1/L2 support for Adobe Creative Cloud, Adobe Stock, Adobe Teams Portal, Getty Images, Iconik, and Frame.io.
Monitor application availability and resolve user issues.
Manage user access, licensing, and account administration.
Handle incident, service request, and problem management activities.
Participate in KT and transition activities from vendors and customer teams.
Create and maintain support documentation, SOPs, and knowledge articles.
Coordinate with Adobe support teams and vendors for issue resolution.
Perform root cause analysis for recurring issues.
Support production releases, configuration changes, and maintenance activities.
Meet SLA and customer support requirements.
Required Skills
Experience with Adobe Creative Cloud administration and licensing.
Understanding of Adobe Stock asset management.
Knowledge of digital asset management platforms such as Iconik and Frame.io.
Experience with ticketing tools (ServiceNow, Jira, etc.).
Strong troubleshooting and customer communication skills.
Experience in Application Maintenance & Support (AMS) engagements.
Preferred Skills
Digital Asset Management (DAM) experience.
Media/content workflow knowledge.
ITIL Foundation certification.
Experience working in a transition/KT environment.
Skill/ Position title
Sub Skills And Details
Requirement
Level of hire
Location
Adobe Products
4-7 Years
A/SA
PAN India
Adobe Creative Cloud
3+ Years
Adobe Stock
2+ years
Adobe Teams Portal
2+ years
Getty Images, Iconik
1+ year
Responsibilities
Provide L1/L2 support for Adobe Creative Cloud, Adobe Stock, Adobe Teams Portal, Getty Images, Iconik, and Frame.io.
Monitor application availability and resolve user issues.
Manage user access, licensing, and account administration.
Handle incident, service request, and problem management activities.
Participate in KT and transition activities from vendors and customer teams.
Create and maintain support documentation, SOPs, and knowledge articles.
Coordinate with Adobe support teams and vendors for issue resolution.
Perform root cause analysis for recurring issues.
Support production releases, configuration changes, and maintenance activities.
Meet SLA and customer support requirements.
Required Skills
Experience with Adobe Creative Cloud administration and licensing.
Understanding of Adobe Stock asset management.
Knowledge of digital asset management platforms such as Iconik and Frame.io.
Experience with ticketing tools (ServiceNow, Jira, etc.).
Strong troubleshooting and customer communication skills.
Experience in Application Maintenance & Support (AMS) engagements.
Preferred Skills
Digital Asset Management (DAM) experience.
Media/content workflow knowledge.
ITIL Foundation certification.
Experience working in a transition/KT environment.
Skill/ Position title
Sub Skills And Details
Requirement
Level of hire
Location
Adobe Products
- Adobe Creative Cloud
- Adobe Stock
- Adobe Teams Portal
- Getty Images
- Iconik
4-7 Years
A/SA
PAN India
Adobe Creative Cloud
3+ Years
Adobe Stock
2+ years
Adobe Teams Portal
2+ years
Getty Images, Iconik
1+ year
Sourced from foundit
Section · 02
Skills
IconikAdobe Creative Cloud administration and licensingAdobe Stock asset managementServicenowFrame.ioJira Atlassian
Section · Company
About Cognizant
Cognizant
IT Services & Consulting
241.5k+
employees
1994
32 years old
Teaneck. New Jersey.
United States (USA)
About
A leader in IT services, providing insights that empower businesses to anticipate customer needs and adapt in a dynamic environment.
Industries
IT Services & ConsultingConsulting
Employee ratings
61,441 reviews
3.7/ 5
Culture
3.5
Career growth
2.9
Work-life
3.6
Employees rate it well for
Work Life Balance6704Salary6455Work Culture6019Learning4862Senior Management4577
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