Admissions Officer - New Delhi

Job Summary

Navitas is looking for a proactive and detail-oriented Admissions Officer to play a key role in delivering exceptional student experiences and supporting life-changing educational opportunities. As part of a dynamic and collaborative team, you will be responsible for managing the admissions process with accuracy, efficiency, and a strong commitment to service excellence. From assessing applications and ensuring compliance to providing outstanding support to students, agents, and stakeholders, you will help create a seamless admissions journey. This is an exciting opportunity for a highly organised professional who is passionate about student success and thrives in a fast-paced, customer-focused environment.

Responsibilities

Admissions Processing

• Drive seamless admissions experience by managing applications from enquiry through to offer and enrolment.
• Ensure excellence in application processing through accurate assessments, compliance oversight, and meticulous record management.
• Support student success by collaborating with stakeholders, resolving complex cases, and delivering timely, student-focused outcomes.

Student and Stakeholder Support

• Deliver exceptional customer service by providing timely, accurate, and professional support to students, agents, and internal stakeholders throughout the admissions journey.
• Act as a trusted admissions advisor, offering clear guidance on entry requirements, application progress, and required documentation to ensure a seamless applicant experience.
• Build strong stakeholder relationships and collaborate across teams to resolve enquiries, address application issues, and drive positive student outcomes.

Compliance & Quality

• Drive compliance excellence by ensuring all admissions activities adhere to institutional policies, procedures, and relevant regulatory requirements.
• Maintain exceptional accuracy and quality standards through thorough review of applications and supporting documentation, ensuring consistent and compliant outcomes.
• Protect confidential student information while supporting internal audits, quality reviews, and continuous compliance initiatives to uphold operational integrity

Operational Excellence

• Achieve KPIs, service standards, and application turnaround time targets to deliver efficient and high-quality admissions services.
• Maintain accurate data, records, and reporting across admissions management systems to support operational excellence and informed decision-making.
• Drive continuous improvement by enhancing processes, supporting new systems and operational initiatives, and contributing valuable insights to improve the student experience and business outcomes.

Qualifications & Experience

• Bachelors degree or equivalent, with experience in admissions, student administration, education, customer service, or a similar environment.
• Knowledge of international education systems and admissions processes, with strong application management skills.
• Excellent organisational skills, attention to detail, and ability to manage multiple priorities and deadlines.
• Strong communication, stakeholder management, and problem-solving skills, with a customer-focused approach.
• Proficiency in admissions systems, CRM platforms, and Microsoft Office, with a proactive commitment to quality, compliance, and continuous improvement.